Customer Account Manager London, England
Job description
- ️Company Mission
The world's workforce migration platform, reducing economic inequality by giving workers the freedom to live in any country.
About Us
Borderless is breaking down borders. In many countries, there are huge workforce shortages in important sectors like healthcare, construction and education. At the same time, there are talented people all over the world looking to migrate for greater economic opportunity. Unfortunately, borders and bureaucracy get in the way.
We're starting in the UK care sector where the problem is particularly acute. Care providers currently turn away large numbers of families who need care, because they simply don't have the staff. On the other hand, we here horror stories of candidates being charged £20,000 by unethical recruiters to get jobs in the UK. We believe something must change.
Borderless is a technology platform that streamlines international hiring and sponsorship for both employers and candidates, enabling employers to fill their staffing shortages and workers to migrate for new opportunities. Our software means employers can ethically source, hire and relocate staff without needing to become an expert in UK immigration law. Candidates are supported throughout the process, ensuring a smooth adjustment to life in the UK.
We've just closed our seed round, backed by some of the UK's leading investors (Entrepreneur First and Backed.VC) and growing hyper quickly.
Role
We're looking for a smart Customer Account Manager to join the team. You'll be working directly with the founders to support our employers (customers), ensuring they have a phenomenal experience with Borderless and are achieving their business goals.
- Relationship Building Build trusted relationships with key customers and stakeholders, ensuring we are providing maximum value to them, and capturing all possible revenue from the account. You'll need to fully own and understand each customer's needs.
- Positive Experience Take proactive steps to maintain positive experiences, ensuring retention remains high.
- Responsiveness Respond to customer queries in a timely and effective manner (liaising internally where required) across phone and email.
- Onboarding Work closely with our sales team during handover, to ensure employers are successfully onboarded and well setup for success.
- Customer Champion Be the voice of the customer internally, sharing feedback and insights to help our engineering them improve the product and discover new business opportunities.
- Referrals Generate referrals from existing customers (we have a commission scheme).
- Content Develop customer case studies and testimonials.
Nice to have
- Interest in Immigration and Global Mobility is a plus, as you'll need to learn and communicate regarding immigration and sponsorship.
- Startup experience
- Marketing experience, as there is an opportunity to get involved with key initiatives
Who you are
Please note: research suggests that people from underrepresented groups are less likely to apply to jobs if they do not meet all the requirements. If you are excited about the opportunity but fall slightly outside of the description below, we would still strongly encourage you to apply and would love to hear from you.
- Prefer in-person work: our whole team is generally operates in-person (we're based at Hoxton WeWork). We're flexible on periodic remote days when helpful
- Experience Proven ability to own operations and deliver a delightful customer experience. Nice to have immigration or recruitment experience, but not essential
- Communication Brilliant written and verbal skills
- Energy Incredible energy, passion and enthusiasm for growing a business which can have global impact
- Ownership Can operate at multiple levels: not afraid to roll up sleeves with more repetitive (but important) configuration / operational tasks, but able to think creatively & strategically about our approach
- Bias for action Fast learner, pick things up quickly, you want to hustle and do things now rather than later
- Autonomous Able to flourish in an unstructured and uncertain environment, with less formal guidance
- Drive to improve Constantly seek improvements to our system & process
Benefits
- Salary: £40K + Equity: up to £30K
- ✈️ 25 days holiday each year + plus bank holidays
- New laptop (PC or Macbook), second monitor & accessories
- £500 Learning & Development budget, refreshed annually
- Cycle To Work scheme
- Every fourth Friday: company lunch + half day
Current Team
We're a small but diverse team, with 5 different nationalities represented! Check us out here
