Customer Account Manager

Customer Account Manager Reading, England

Acquia
Full Time Reading, England 50681 - 59521 GBP ANNUAL Today
Job description

Acquia is the open source digital experience company. We provide the world's most ambitious brands with technology (built around Drupal) that allows them to embrace innovation and create customer moments that matter. At Acquia we believe in the power of community and collaboration - giving our customers the freedom to build tomorrow on their terms.

Headquartered in the U.S., we have been named as one of North America's fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been rated a leader by the analyst community and named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future of the web, and we want you to be a part of it.

We are seeking an ambitious Customer Account Manager responsible for developing & maintaining existing customer relationships. This role will proactively engage in the day-to-day management of the account including issue resolution. They will become the customer's advocate within Acquia creating a positive customer experience that ultimately results in the renewal of the subscription. This role will work directly with Sales, Technical Support, customer success and Finance.

This position is designed for someone who has a high attention to detail and strives for customer satisfaction. This is a great opportunity to hit a hot market with best-of-breed open source technology and be the front lines of our Account Management program.

Summary:

  • Maintain account retention while providing exceptional customer service and developing client relationships
  • Identify and close new opportunities within existing customer base
  • Create and execute on a territory plan to drive customer retention and upsell opportunities
  • Coordinate with business users and procurement to ensure timely renewals
  • Update and maintain Sales database as appropriate
  • Generates trusted relationships with customers
  • Ability to manage multiple systems and administration at once

Job Requirements:

  • Experience of interacting with customers and internal stakeholders
  • Strong leadership, teamwork, communication & cross-group collaboration skills
  • Must be able to proactively drive account retention with minimal oversight from management
  • Must be able to proactively identify expansion opportunities, create and execute new business opportunities campaigns
  • Can explain/present solutions in the context of the business requirement
  • Can identify expansion opportunities when speaking to a customer
  • Incredibly detail oriented, ability to manage multiple/conflicting priorities.
  • Ability to perform in a fast paced environment
  • MS Office knowledge including Word, Excel, and PowerPoint
  • Experience with Salesforce.com and other CRM tools

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, colour, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

Customer Account Manager
Acquia

http://www.acquia.com
Boston, United States
Steve Reny
$100 to $500 million (USD)
1001 to 5000 Employees
Company - Private
Software Development
2007
Related Jobs

All Related Listed jobs

systems engineer
CACI International Fort Belvoir, VA Today
Canine Welfare Assistant - (possibly live in)
Dumfries and Galloway Canine Rescue Centre Glencaple, Scotland 12355 - 24382 GBP ANNUAL Today

Full, clean UK driving licence - Essential. Encourage and assist the volunteers at the centre and at our 6 charity shops, to ensure they feel supported and

cashier and checker
Cardenas Markets Perris, CA 29 - 15.5 USD HOURLY Today

At Cardenas Markets, how we work is defined by shared values that include absolute integrity, respect, and collaboration. However, it's...

Care Assistant
Bright Care Glasgow, Scotland 11.5 - 12 GBP HOURLY Today

A driving licence and car are required. As a care assistant, you will support clients in their homes to provide personal care and companionship.

Administrative Assistant
Kent Police and Essex Police Maidstone, England 21432 - 22677 GBP ANNUAL Today

In the event that home working is agreed for the successful candidate, there will be a requirement to regularly attend a designated Team Zone on average one