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Job description

CUSTOMER ACCOUNT MANAGER

OUTSKIRTS OF NEWPORT

PERMANENT

FULL TIME: MON TO THURS 8AM TO 5PM FRI 8AM TO 1PM

SALARY £35-46K DEP ON EXPERIENCE

Due to business growth, Hawk 3 Talent Solutions are looking to recruit a Customer Account Manager for our client, a specialist manufacturer based on the outskirts of Newport, South Wales.

Main Purpose of Role

To gather client requirements, developing an implementation schedule and quarterly financial forecasts, and executing the roll-out. As well as monitor all aspects of program performance - technical work, program management, material sourcing, financial goals, issue management and escalation, risk management, compliance, security, and client satisfaction.

Outcomes of Role

• 100% accurate Customer Sales Forecast that reflects, Sales, Costs and Margin
• A clear & defined understanding of each Customer, their needs, their products which is accurately communicated and aligned with Company operational strategy.
• Increase contribution/profit margin for each Customer.
• 100% OTIF
• Supply Chain improvement identified with minimal inventory
• Sales Growth
• Company is viewed by the Customer as a strategic component of its own growth activity

Responsibilities

• Work with multi discipline teams to ensure that projects are delivered to time cost and quality.
• Contribute to the strategic agenda of the business unit taking a commercial approach to activities.
• Ensure deliverables are provided on-schedule and with appropriate accuracy and completeness.
• Ensure in progress management reviews are scheduled and tracked appropriately.
• Measure, monitor, and report progress to Company’s leadership team.
• Contribute to the growth and financial success of the Company through capture of new opportunities and expansion of existing programs.
• Identify areas of potential growth in existing Company programs, and work through clients to seek additional business.
• Regularly interact with outside customers, functional peer groups and senior management, conducting presentations of technical information concerning specific projects/schedules etc., to gain cooperation of others.
• Prepare moderately complex proposals, handle contract negotiations and administration of contracting activities and interact with customers in accordance with company’s policies and procedures, applicable laws, customers’ requirements, and sound business judgment.
• Establish and maintain cost/schedule baselines, develops Work Breakdown Structures (WBSs) and related dictionaries, perform Estimates at Completion (EACs), and possess a complete understanding of related financial policies.
• Perform risk management, including the development of Risk Identification and Mitigation plans.
• Prepare written and verbal reports to management regarding project status, cost and schedule variances.
• Comprehend and communicate complex or technical information at a level to solicit or explain it. Able to communicate this information through written correspondence and reports.
• Ensure that all company operating values and compliance procedures are adhered to at all times, including quality management, health and safety, legal stipulation, environmental policies and general duty of care.
• Produce and action the Account Plan for allocated customersIdentifying strategies & targets for growth

Understand the past, present and future needsDeveloping contact map & relationshipsIdentifying and neutralising all competitive threatsMonitor and communicate Customer Satisfaction levels

• Develop & finalise long term supply agreement with customer and communicate key terms internally
• Understand the Customers’ products
• Understand the processes within the customer business
• Be the customer representative within business
• Project manage allocated RFQ’s (requests for quotes)
• Maintain a regular interface with customer – developing & nurturing a long term relationship
• Undertake regular commercial reviews both internally and with the customer – at all levels
• Analyse, monitor & report account performance
• Have an overview of and monitor ongoing NPI for accounts

Commercial – confirm meets requirements

Material – supply chain solution check

• Act as escalation point for customer sales forecast issues
• Feedback ideas into business in order to ‘delight’ customer – product & processes
• Project manage the cross functional customer focussed team
• Manage end of life products and/or customers
• Develop & improve account management process
• Drive Company role in customer new product development process
• Ensure that all company operating values and compliance procedures are adhered to at all times, including quality management, health and safety, legal stipulation, environmental policies and general duty of care.
• Any other duties deemed necessary.

Person Specification

ESSENTIAL

DESIRABLE

Skills (include professional or educational qualifications required)

• Project Management skills.
• Ability to delivering projects and programmes to time, cost and quality.
• Ability to maximising customer potential to support greater throughput of revenue.
• Be highly computer literate with an excellent working knowledge of all Microsoft Office Suites
• Be confident with excellent interpersonal/presentation skills and have the ability to communicate at all levels within an organisation
• Have a flexible approach and be able to work to a high level of accuracy with the ability to meet deadlines
• ideally from a defence / aerospace & security environment

Knowledge

• Be able to demonstrate experience in a customer facing, account/project management role preferably within a manufacturing environment
• Experience with defence platforms
• Knowledge and experience of working with classification at Restricted and above
• Knowledge and experience of working in a Defence / Aerospace & Security manufacturing & engineering environment.
• Experience of working in a defence engineering design environment

Remuneration Package

Salary £30-40k – negotiable depending on skills and experience.

Company Pension (company matching employees’ contribution up to 5%)

Private Medical Cover for employee and family

Death in Service (6 times annual salary)

Job Types: Full-time, Permanent

Salary: £35,000.00-£46,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Free parking
• Life insurance
• Private medical insurance
• Sick pay

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Newport, Newport: reliably commute or plan to relocate before starting work (required)

Work Location: One location