CSA (Customer Service Associate) - Publishing

CSA (Customer Service Associate) - Publishing Basildon, East of England, England

Newsquest Media Group
Full Time Basildon, East of England, England 20500 - 23000 GBP ANNUAL Today
Job description

Customer Service Associate - Publishing

Office Based – Basildon

37.5 hours across Monday – Saturday (Sat am shift only)

£20,500 - £23,000 DOE + commission.

Are you looking for a customer service role that is a little bit different? Situated alongside our busy newsroom our customer contact centre team help our customers with a wide variety of queries relating to their print, digital and magazine subscriptions, to find out if this is the role for you, ask yourself:

· Do you have a high level of empathy?

· Are you a good listener?

· Have you got a high level of emotional intelligence?

· Would you like a job where no two days are the same?

· Do you thrive under pressure?

· Do you have a bucket load of patience?

· Do you get a real sense of satisfaction when you leave a customer smiling?

· Are you passionate about delivering an excellent, right first-time customer experience?

If the above applies to you then you may be a perfect fit for us.

Newsquest Media is a leading publisher of over 150 regional newspapers and magazines. Our titles pride themselves on delivering news and information that reflect the local communities they serve with some of our titles having been in existence for over a hundred years.

Due to continued growth we are seeking articulate, empathetic, and energetic people to join us. We have opportunities in both our print and digital teams. You will engage with our customers from across the UK answering their queries, offering solutions to their problems, and delivering excellence on every call.

Your days will be varied ranging from answering inbound calls, responding to ticketed enquiries, data entry and admin tasks. You need to be a great team player who can remain positive even on the busiest of days.

If you have previous customer service or contact centre experience that would be fabulous, but of greater importance is sharing our values with the potential to excel. If that describes you then we can offer training and ongoing personal development for the right person.

Experience using HubSpot or similar would be beneficial.

Our Benefits:

  • New offices based in Basildon.
  • Attractive starting salary (DOE) plus commission pay
  • 25 days Holiday entitlement plus bank holidays
  • Workplace Pension
  • Perks & Discounts via “Newsquest Benefits”
  • Inhouse training and development
  • Ongoing support

Job Types: Full-time, Permanent

Salary: £20,500.00-£23,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Employee discount
  • Free parking
  • On-site parking
  • Sick pay
  • Store discount
  • Transport links
  • Wellness programme

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Commission pay

Ability to commute/relocate:

  • Basildon: reliably commute or plan to relocate before starting work (required)

Education:

  • GCSE or equivalent (required)

Experience:

  • customer service: 1 year (required)

Work Location: One location

Application deadline: 14/04/2023
Reference ID: CSASB0423
Expected start date: 17/04/2023

CSA (Customer Service Associate) - Publishing
Newsquest Media Group

Related Jobs

All Related Listed jobs

non title
Waitrose Horley, Surrey, South East England, England 11.479807692307693 - 10.5 GBP HOURLY Today

Due to working time regulations, applicants must be 18 years or over to apply.

In addition to the pay stated,...

Spanish/French MFL Teacher
Prospero Teaching Dunmow 140 - 199 GBP day Today

Prospero Teaching, are looking for an early career Secondary school Science teacher. This role will be starting in September on a permanent basis....

Student Recruitment and Communications Officer
University of Warwick United Kingdom 28929 - 32411 GBP ANNUAL Today

Your role will include the full spectrum of marketing activities, such as writing newsletters, writing copy for and editing websites, producing social media

Technical Operations Lead/Functional Consultant
KPMG London 47000 - 54612 GBP ANNUAL Today

Functional knowledge across SAP Partner products (Profinda, Twenty5 etc.), CRM, Atlassian products (JIRA) (bonus). Knowledge of back-office business processes.

Home Care Assistant (Part time OR full time shifts)
Lapis Care Portsmouth, South East England, England 12.65 GBP HOURLY Today

Driving Licence and your own car (required). We can't wait to meet you and welcome you into our fantastic family! Do you have UK work documents?