Critical Responder United Kingdom
Job description
Student Services provides a comprehensive and confidential support service for students, which includes advising in money, international, disability and academic matters, as well as offering personal and emotional support through wellbeing, counselling and mental health services.
A member of staff is required to join the Student Services team providing support to students out of normal working hours. Your primary role will be to respond to a range of situations where students require immediate assistance, to triage their requirements and provide both appropriate support and ongoing referral to external services e.g. NHS, Ambulance Service, Police or other agencies. These may include physical health problems, mental health problems and issues which may require the attendance of the Police. You will also be the point of contact for any person who has concerns for the safety and wellbeing of a student. The post holder will provide specialist support as part of a larger team of University staff who work out with normal working hours. Alongside this you will be required to provide online and telephone support for students presenting with a variety of personal and emotional issues, complementing the work that our day staff undertake. You will also be available to provide support for any other situations that involve members of the University community, especially staff, and assist in developing University wide wellbeing strategies.
The working hours of the role are full time, 8pm-4am, 36.25 hours per week for 52 weeks per year.
You must have a degree or equivalent professional qualification in one of the caring professions and significant experience of working with the NHS. You will be able to manage acute situations and deal with stressful situations effectively.
For informal enquiries and further information please contact Ellen MacKintosh via email [email protected]
Applications are particularly welcome from women, people from the Black, Asian, Minority or Ethnic (BAME) community and other protected characteristics who are under-represented in professional services posts at the University.
Equality, diversity and inclusion are at the heart of the St Andrews experience. We strive to create a fair and inclusive culture demonstrated through our commitment to diversity awards (Athena Swan, Carer Positive, LGBT Charter, Race Charters and Stonewall). We celebrate diversity by promoting profiles of BAME, LGBTIQ+ staff and supporting networks including the Staff BAME Network; Staff with Disabilities Network; Staff LGBTIQ+ Network; and the Staff Parents & Carers Network. Full details available online: https://www.st-andrews.ac.uk/hr/edi/
Closing Date: 30 June 2023
Please quote ref: AD2251DO
Further Particulars: AD2251DO FPs.docx
Student Services
Salary: £36,333 - £43,155 per annum (£37,099 - £44,263 per annum as of 1 August 2023
Start Date: As soon as possible
