Crime Management Services - Administrator Sidcup, England
Job description
Job Title: Crime Management Services - Administrator
Salary: £30,507 to £32,639 plus a 12.5% Shift Disturbance Allowance and location allowance of £1,841. You will receive £30,507 the band minimum. Progress to the band maximum of £32,639 will be via incremental progression.
Location: Marlowe House, 109 Station Road, Sidcup, DA15 7ES
The Role
Crime Management Services (CMS) are an integral part of Metropolitan Police Service ensuring all reported crime is correctly administered and allocated to the appropriate team to investigate. Additionally, CMS via its victim focussed desk, provide a dedicated phone service for victims to provide updates on their crimes as well as receive relevant support and advice. The overriding purpose of the CMS is to provide a high standard of consistent service delivery to victims of crime and the frontline police officers across all London Boroughs.
The role of the crime administrator involves completion of all initial aspects of crime administration and victim support including:
- Crime assessment, classification, and allocation to the relevant departments for investigation
- Direct communication with victims of crime via a dedicated victim contact number (victim focus desk)
- General crime management, compliance, updates, and closure in accordance with relevant policies
The primary objective of the role is to ensure reported crimes are assessed within 24 hours and directed to the relevant department ensuring all administration is complete and in accordance with the required recording standards. Additionally, part of the role will involve working on a dedicated victim focussed desk, speaking directly to victims of crime to update information on their investigations or signpost relevant support services.
The role of CMS administrator is an integral and exceptionally important position within the Metropolitan Police Service, having a direct impact on victim service delivery from initial reporting to the culmination of an investigation.
This is a challenging role but exceptionally rewarding and varied. The jobholder will work within a small team on a day-to-day basis, with a supervisor. They will be tasked to undertake a variety of specific roles within the Crime Management Services as highlighted above.
Full initial training will be provided with ongoing training and development opportunities to enhance specialist knowledge and career.
How to apply
Please click on the below link to view an online candidate information pack that will you give you an insight into the Met, the competency framework we use which shapes our daily work behaviours, the application process, and a host of other information, that will help inform and support your application:
https://sscl-innovation.com/MPScandidatepack/
Click the apply now button below and start your career at the Met. Applications will be via a detailed CV, Personal Statement, and online application form. Your personal statement should outline why you are interested in the role and how your skills and experience demonstrate your suitability for the role. (NB. Please do not attach 2 copies of your CV).
Completed applications must be submitted by 23:55 on 9th October 2023.
Essential for the Role, e.g. qualifications, licenses, languages, training
Essential Skills and Experience:
- Effective communication skills (written and verbal)
- Basic level of IT Literacy in Outlook, Word & Excel
Desirable Skills and Experience:
- Previous experience of working within a customer service / public facing role
- Previous experience within an administrative role
- Previous experience within a call / contact centre
What can we offer in return?
- In addition to a competitive salary, you’ll also enjoy the kind of great benefits that you’d expect from one of London's largest employers. These include:
- Flexible working conditions
- 28 days annual leave
- Civil Service pension arrangements
- Interest free season ticket
- Membership of Met sports and social
- The opportunity to make a meaningful difference to London, the Met and the communities that it serves.
