credit manager Ipswich, England
Job description
Credit Controller
Job Type: Full time, Permanent.
Salary: £22,500 per annum + monthly bonus incentives for successful performance.
Location: Ipswich
About Us
Sanctuary Personnel is a market-leading recruitment and service delivery group that has been established for over 15 years and employs over 200 people from our offices in the centre of Ipswich.
Since 2011, Sanctuary has won, or been shortlisted for, several major business awards. In 2017 we collected no less than six awards including the EADT Business of Year and three national industry awards. And this year, we've already won the most sought-after title in our sector 'Best Public and Third Sector Recruitment Agency' at The Recruiter Awards.
We're savvy enough to recognise that it's the people who make our organisation work and that's why we invest in all our staff, to help them develop inspiring and enjoyable careers.
Working Hours: This role is full-time working 37 hours per week.
Duties and Responsibilities include:
- To ensure timely collection of debt on designated client accounts within the Sanctuary Group
- Taking control of designated customer accounts as directed by the Head of Credit Control.
- Proactively ensure timely collection of debt in line with credit terms by telephone, letters & email chasing.
- Ensure timely collection of invoices in line with credit terms by telephone, letters, and email chasing.
- Manually upload invoices to client systems where required to expedite payment.
- Report promptly any potential problem accounts or bad debt to Head of Credit Control.
- Hold regular debt review meetings with key clients.
- Maintain accurate records of communication with customers and status of debt.
- Resolve invoice issues in a timely manner liaising with client, sales and other departments as required.
- Raising of approved credit notes and re-invoicing where required for clients following queries and full investigation.
- Allocating of credit notes or unallocated payments on the ledger as required.
- Issue dunning letters and statements in line with company credit control process.
- Work to achieve set personal and group targets in relation to cash collections, aged debt, and debtor days.
- Any other ad hoc tasks as required by the business.
All team members are responsible for the quality of their work and implementation of the policies and procedures applicable to processes they perform. Team members are motivated and empowered to identify and report any known or potential problems and to recommend related solutions to aid the corrective and preventive action process.
Key Relationships
Internal
- Sales, payroll, billing, compliance, and management accounts teams.
External
- Clients (Both Direct & Intermediaries), candidates, solicitors, and courts.
Role Requirements:
- 1-2 years Credit Control experience desirable but not essential.
- Proactive and enthusiastic approach with good team working and communication skills.
- Good organisational skills and self-motivated
- Able to work to deadlines and flexible where required by the business.
- Experience of Microsoft applications such as Outlook, Word, Power Point and Excel.
What you will get in return
- Central office location
- Company Pension
- Social events
- A fun, vibrant atmosphere with breakout areas, games consoles, pool tables, table tennis, mini basketball, table football and an indoor picnic area.
- We can also offer you a working environment with a culture of teamwork and the opportunity to play a vital role in our plans to be the UK's largest health and social care recruitment company.
Equal Opportunities
We aim to be an equal opportunity employer and are proud to be a Disability Confident Employer.
If you consider yourself to have a disability or require any reasonable adjustment to enable participation in the recruitment process, please highlight this at the earliest opportunity. With this information, we will provide appropriate support to you throughout the process. We will not assume or infer that an applicant wishes to disclose their disability in any other way.
Please contact us if you require a copy of the vacancy information in an alternative format.
