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Job description

To support the UK finance team with credit control activities – including managing daily cash posting using our new automated software, posting and updating manual payments received via Stripe, preparing the documents needed to submit overdue debts to our external debt collection agency, chasing and collection of overdue debt and running customer suspension processes.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Ensure cash received from customers (via Bacs and Stripe) is posted in a timely manner, and the sales ledgers are reconciled to the nominal ledger.
• Contact customers proactively by email or phone to receive confirmation of payment.
• Liaise with Account Managers to get their assistance in collecting customer payments.
• Support with customer suspension processes.
• Gather information needed for overdue debts to be sent to the external debt collection agency.
• Take Credit Card payments from customers on the phone
• Process Credit notes and refunds as required.
• Deal with email queries from customers and the sales team, or send queries to others in the team as appropriate.
• Keep close watch on debtor account balances, and work to minimise the ‘Days Sales Outstanding’
• Other ad hoc tasks/queries as required.

SKILLS/EXPERIENCE:

The job holder will be an exceptional candidate, with a proven track in a similar role. They are required to have:

Essential

• Strong team ethics to work as part of a wider Finance team.
• Ability to manage and prioritise a busy workload.
• Persistence and a desire to follow issues through to resolution.
• Confidence and the ability to communicate with customers in a professional manner.
• Knowledge of MS Excel
• Flexibility to work as required at busy times such as month-end.

Desirable

• Experience of using NetSuite software

Job Types: Full-time, Permanent

Salary: Up to £27,000.00 per year

Benefits:

• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Yearly bonus

Work Location: Hybrid remote in Nottingham