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Credit Manager London, England

Cleveland Clinic

Full Time London, England 27500 - 12.04 GBP ANNUAL Today

Job description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Summary

Salary: From £27,500 depending on experience

Hours: Monday - Friday 9am-5pm

Location: 40 Grosvenor Place, London, SW1X 7AW - full-time in the office

Contract: Permanent

Who are we?

Cleveland Clinic is one of the leading providers of specialised medical care in the world, focused on providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 65,000 caregivers worldwide and continue to drive innovation in healthcare.

We opened our first healthcare facility in London in 2021 and our state-of-the art 184 bed hospital in 2022. With over 100 years of history, our “Patients First” philosophy will be at the heart of Cleveland Clinic London and the goal of our team is to create an environment that continues to deliver world-class clinical care.

What are we looking for?

We are looking for a Credit Controller to support the optimisation of all collection activities within the Revenue Cycle Team. The successful candidate will need to be a positive team player who is able to work to tight deadlines, prioritise work and be flexible to adapt to changing priorities. They will have previous credit control experience including the development of strong customer relationships, collection of payments from patients, embassies, private medical insurers and other funders.

What will your duties include?

Provide and maintain an efficient Credit Control service within set guidelines. This involves the timely follow up of overdue debts, resolving account queries and allocation of payments received.
Develop good working relationships with internal and external stakeholders to promote and deliver effective communication.
Support the continual development of processes and procedures to improve efficiency.
Compile aged debt spreadsheets using system download, v-lookup, and pivot tables.
Action replies received from insurances, embassies, and other funders.
Contact patients, insurance companies, embassies, and other funders to follow up on outstanding balances.
Investigate shortfalls/denials and take appropriate action to resolve.
Build and maintain relationships with key stakeholders including insurance companies, embassies, and sponsors.
Monitor accounts held in contested status and take action to resolve.
Escalate issues and identify trends from insurance queries, denials and follow up action.
Provide regular feedback on delays and non-payment issues to Team Leader and Business Office Manager.
Proactively responding to and resolving queries from internal and external stakeholders.
Action collections work queues.
Print and send follow up statements.
Liaise with internal departments, insurances etc. to resolve issues promptly and effectively.
Prepare monthly list of accounts for approval and assignment to external Collection Agencies.
Process incoming payments from patients and third-party payers.
Deal with refunds, adjustments, and credit balances.
Investigate and resolve payment allocation issues.
Complete mandatory education and training to maintain organisation and department specific competencies and requirements.
Roles will rotate within the team.
Other duties as assigned.

What we need from you?

Minimum GCSE/High School Diploma or equivalent
Previous experience working as a credit controller is essential
Experience working in Private Healthcare handling debt follow up with large insurance companies is desirable.
Knowledge and experience using Healthcode for information and Service Messaging Service contact with payers is desirable
Experience using insurance portals to investigate shortfalls and payments is desirable
Knowledge and awareness of collection guidelines, insolvency process and limitations under PCI and GDPR regulations
Previous experience in a customer service role is essential

What we can offer you?

We are offering an array of benefits to compliment working for a not-for-profit market leader, some of our benefits include:

25 days Annual leave plus 8 days Bank holiday per year
Auto-Enrolment of 5% pension - Cleveland contribute 10% through Salary Exchange
Private Medical Insurance and Private Dental Insurance
Life Assurance
Discounted gym facilities in our Admin Office Building
Employee Assistance Programme
Seasonal Ticket Loans

The closing date is the 05/06/2023, however due to application numbers we may have to close the role early.

Please see Important Information below:

“Let’s deliver World Class care together!”

As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.

CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.

About Cleveland Clinic

CEO: Tomislav Mihaljevic
Revenue: $2 to $5 billion (USD)
Size: 10000+ Employees
Type: Non-profit Organisation
Website: www.clevelandclinic.org
Year Founded: 1921

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