Credit Controller Shoreham-by-Sea
Job description
Established in 2003, we're proud to be one of the UK's leading independent providers of essential business technology.
We know the right people are the key to success. The energy, entrepreneurial spirit and expertise of our teams are at the heart of Focus Group. Our people make the difference.
We offer a large selection of benefits to our employees which can be found on our website, to encourage great employees to join us and maintain a healthy, happy workspace.
We are now recruiting for a Credit Controller.
The purpose of this department / team is to deliver exceptional customer service to Focus Group Customers. The Credit Control team will be accountable for ensuring efficient and effective collections and will be responsible for dealing with incoming billing queries as they arise. You will be a self-starter who can drive cash collection and influence customers and internal colleagues.
Main duties of this role are:
- Managing part of a large ledger of over 3000 accounts
- Building a rapport and liaising with clients regarding outstanding payments and agree a deadline in accordance with the time frames set
- Identifying and analysing root causes for delays in collections of debt
- Responsible for requesting restriction of services and decide whether to start legal action
- Reconciliations
- Negotiating payment plans with customers
- Promptly logging client queries and assigning them to the relevant department
- Answering queries directly where possible
At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.
We welcome all applications and if you struggle to apply online, please contact us for a chat or email us directly. We can make any reasonable adjustments to the working environment to ensure all employees are included and can work safely in our offices.
