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Permanent Contract | 37 hours per week | £24,496 to £26,845 per annum (Grade F) | Norwich

Credit Control is a shared service providing a debt recovery service for invoiced income raised by departments across Norfolk County Council (NCC). The team is part of Finance Exchequer Services under the Finance directorate. The post holder requires excellent customer service and communication skills. The ability to negotiate and secure payment for monies owed to NCC. To build effective working relationships with both our customers and colleagues across the authority. To work in line with NCC’s Debt Recovery Policies and procedures.

We are looking for people with first class customer service skills and experience of working with the public to join Norfolk County Council as Credit Control Assistants. Working as part of a fast-paced team, you'll help with the process of securing income, engaging with individuals to agree repayment solutions that work for all parties. To be considered for the position, you'll need some form of experience in a customer-facing role where you are regularly dealing with members of the public. If you've worked in a local government setting before that would be great, but more important is your professional approach to customer service, your ability to communicate clearly and your capacity to manage conversations which can sometimes be challenging in nature.

You'll need to be able to manage your workload and prioritise accordingly, and you'll be comfortable interpreting and understanding complex regulations and legislation. You will be working with vulnerable people and must be able to quickly highlight any safeguarding concerns. The core focus of this role is to engage with those who owe money to Norfolk County Council, with a major focus on securing income relating to Adult Social Care costs. You'll need to work to build an understanding of each situation, negotiating repayment solutions and supporting individuals to help find solutions. You'll need to keep up to date with a broad range of legislation and understand the council's responsibility to safeguard individuals. As well as working closely with members of the public, you'll also collaborate with your team, Credit Control Officers, Legal Services, and wider services across the organisation.

Our Credit Control team sits within our Finance Exchequer Service, which provides high quality support to customers through the provision of financial and HR transactional services. With a broad remit that encompasses a multitude of different functions, Finance Exchequer Services are involved in everything from supporting service users and managing financial responsibilities, to provision of payroll and pension administrations services. We know we're asking for a lot, but in return we think we have a lot to offer. There's the role itself, where you will play a key role in helping people understand their financial situation and responsibilities, working with vulnerable people to reach positive outcomes. Then there's the working environment here, where we put work-life balance at the forefront and offer flexible, smarter working arrangements, all underpinned by leading edge technology. If you're still reading, and you think you have what it takes, then we would love to hear from you.

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email address.

Before you apply please see the full job description and person specification in the below link – this will help you to shape your application to demonstrate how you meet the criteria for the role.

Job description and person specification

You can also find out about the rewards and benefits we offer as well as our other terms and conditions.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement with the ability to buy and sell leave
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.
• Financial benefits such as:
  • ‘ Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses paid upfront (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions .
  • A payment if you refer someone you know to a hard to fill job.
  Tax efficient ways of getting extra pension, new bikes and electric cars.
  

Closing date: 16 August 2023