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UK Credit Control Administrator (E2) Watford/Birmingham (Fixed Term Contract 12 months)

KPMG's Business Services (KBS) function is the single provider of internal business services, advice and expertise to KPMG. KBS is structured around three groups

• Operational Excellence Hubs - delivering services and support that keeps our business running efficiently
• Business Partnering - providing strategic support and insight to business leaders
• Centres of Expertise - deep specialist expertise and delivery of transformation initiatives

This role sits within the Operational Excellence Hubs (OEH). OEH is an innovative, agile and collaborative function that provides services to support our client-facing colleagues in the delivery of their work. OEH supports the business through a variety of specialist teams, who work collaboratively to support the business to run smoothly.

The Credit Management department is part of OEH Finance. You will be joining a team that provides vital credit control support to the Business, working with a wide portfolio of blue-chip companies, providing high level credit control administration and support, delivering excellent customer service on a variety of tasks and activities and enabling customers to focus on their core business objectives contributing to KPMG's goal of driving growth through operational excellence.

Key Responsibilities

• Operating a best practice procedure which focuses on making sure that you work with the business in the designated area, resolving and collecting difficult and slow paying debts at the same time as maintaining appropriate pressure on clients to settle invoices, with the issue of periodic statements, standard collection methods, and discretionary and targeted (DSO) chasing.
• Manage a percentage of the client debtor ledger - (Approx. 4-500 Accounts v 5-900 invoices) to include maintenance of the credit control system to ensure specific steps taken to recover debts are noted and that all account notifications are completed in line with the diary system. Support the Business with complex process and administration queries.
• Provide cover for the wider Credit Control team during periods of leave or absence, which may also include reporting and analysis to the management group as and when required.
• Update and maintain the credit control system ensuring the specific steps taken to recover debts are noted and that all account notifications are completed in line with the diary system.
• Maintaining audit trail files for difficult aged debts, ensuring GDPR rules are adhered to when dealing with confidential client data.
• Where it has been notified that clients are not able to be approached without prior consent of the client team, obtain permission before contact is made. Where direct approach is not permitted, liaise closely with the engagement team to ensure that they are undertaking the appropriate credit control measures.
• Rotational management of Credit Control telephone helpline and email
• Management of cash targets; monitoring cash collection against targets taking appropriate measures to ensure targets are met and the aged debt profile is kept to a minimum; Establish monthly exposure to bad debt provision and ensure, where possible this is minimised by priority collection/chasing.
• Arrange bad debt write offs (to include clients subject to Insolvency obtaining formal notifications along with proof of debt forms) where appropriate and feed up details to CM management team for authorisation.
• Communicate specific difficult debt issues to CM management team, Engagement teams and Finance Managers where applicable, arranging regular meetings to discuss key difficult accounts.
• Carry out ad hoc debt requests from internal / external clients (troubleshooting), respond to debt reviews and any queries as requested.
• Ensure correct procedures are followed regarding clients who are subject to Litigation, passing all documentation to CM management team for review and legal process.
  

Qualification and Experience

• CICM or A level educated with B or greater in English and Math's, who understands the wider credit management processes, to include litigation, Insolvency, risk/credit checking and best collection methods.
• Resilient and able to work with multiple demanding stakeholders
• Problem solving abilities
• Minimal 2-3 years' experience required in a Credit Control or Finance in an operational or professional services environment.