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CPT Co-Ordinator Bardon Mill, England

Autoglass

Full Time Bardon Mill, England 24512 GBP ANNUAL Today

Job description

Contract Type:

Regular

About Autoglass® and Laddaw®

We’re a

recognised

superbrand

and we know where we’re going. We’re a business with direction and purpose and regardless of your role here, it’s about us all making a difference with real care. We never stand still. We’re relentless, innovative and ambitious, always looking to go further and improve, which creates a world where we need genuine and driven people to help us get there.

Making a Difference Together.

As a truly people focused business, we believe in promoting opportunities for all, welcoming people who share our passion for enabling exceptional customer experience. We’ll support you with fantastic tools and training in an atmosphere that encourages idea contribution and collaboration working with warm, friendly and real people. If this sounds like somewhere you’ll thrive, keep reading.

Key responsibilities:

The day-to-day management of the backorder process, liaising with approved suppliers and the Customer Experience Centre to ensure customers are kept informed at all times where delivery dates cannot be confirmed due to external supply shortfalls
The monitoring, communication and problem resolution with the approved supplier, support teams and Mini Distribution Centre where expected delivery dates have not been achieved due to supplier failure
The daily communication of expected receipts to all network distribution points
The control of both Oracle and Remedy transactions where trans-shipment is required from the distribution centre due to current purchasing / supplier agreements
The control and management of the 3rd Party Supplier returns process ensuring all unused / damaged material is returned and credited wherever possible via both internal process and manufacturers systems where applicable
The effective control of the shortage process, ensuring product when available is allocated as per the agreed priority process
The control and resolution with the relevant team members of all supplier invoice queries for purchases made by central purchasing
The management of all carriage charges incurred in the purchasing / delivery of items sourced externally by the team

So, what are we looking for?

We are looking for someone who works quickly and efficiently balancing the customer requirement both in terms of price and timing.
Very high degree of accuracy and attention to detail
An open communicator who builds relationships with both customers and suppliers
Takes a balanced approach when problem solving and dealing with customer enquiries
Patient and approachable
Diligent and persistent in challenging situations
Thrives on pressure especially in busy times
Understands the customer
A good knowledge of the working processes of Purchasing Administration
A basic understanding of the core Oracle system

Benefits include:

Salary of £24,511.95
Hybrid working – 1 / 2 days in the office based in Leicester
Generous bonus scheme related to company performance
Up to 15% pension contributions – based on employee contribution of 5%
28 days annual leave (including bank holidays)
Discounted shopping vouchers

Accessibility: We make every effort to make our web presence accessible to all. Upon request and consistent with applicable laws, we’ll provide reasonable accommodations to individuals who need assistance in the application/hiring process. For assistance, contact us at

[email protected]

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