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Your Challenge

• To provide advice and assistance to Users, Charge point owners, and any other relevant individual or organisation regarding the ChargePlace Scotland network
• To provide basic technical assistance to Users regarding charge point faults and the like, with reporting of issues as per the processes of the fault management system.
• To provide assistance to Users and potential Users regarding membership of the ChargePlace Scotland network, including registration and provision of RFID media and help and support with billing queries.
• Support the team based out of the offices at the MSIP including the commission of Charge Points and the processing of driver applications; each performed in-line with the timeframes laid out in our contract.
• Act proactively in response to service level timescales and escalations
• Track faults and new user activity in line with process and timescales, acting where necessary to protect and enhance the customer experience
• Produce and maintain reporting in a timely and accurate manner on overall performance, and exceptions, as required

Your Profile

Specific areas of knowledge & experience required:

• Experience in customer service either over the phone or face to face
• Excellent communication skills;
• Experience of working with computers, telephones, and social media;
• Motivated to learn new skills in a growing industry
• Brilliant team working skills
• Competent in Microsoft Office packages
• Record keeping and reporting
• Detail focused and analytical

Your Benefit

What we offer

As well as providing a competitive salary and benefits package, we actively run employee opinion surveys as part of our drive to provide a comfortable and supportive working environment. We will support your development and you will also receive:

• 33 days holiday (this includes the bank holidays)
• Employer pension contributions
• Employee Assistance Programme
• Life assurance

Interested?

Please apply by clicking on the link below.

Applications are shortlisted on a rolling basis, and we reserve the right to interview and appoint before any advertised closing date. We therefore, encourage you to apply at the earliest opportunity to avoid disappointment. Applications received after the closing date will not be processed.

We have a responsibility to ensure that all employees are eligible to live and work in the UK, therefore successful candidates must have the right to work in the UK by the start of their employment. We are an equal opportunities employer.

Should we require recruitment agency involvement, we will contact the agencies on our PSL, and we would ask that you respect the relationships we have already built with these suppliers. If an agency submits an unsolicited CV to any partner or employee of our company, you should be aware that they have no authority to enter into an arrangement with you.

This is an exciting opportunity for an outgoing, confident, customer focused individuals to join a brand-new team we are currently building in Dundee. This team will be the first point of contact for new and existing Electric Vehicle Drivers and Charge Point Owners across the Charge Place Scotland network.

We will provide full product knowledge and training in all aspects of the role and industry so don't worry if you have limited experience. As long as you are motivated, outgoing, confident and keen to learn, we want to hear from you!

We are looking for vibrant and confident individuals. Those with great people skills. The ability to self-motivate as well as work well in a small but highly productive team. Determination to develop and learn new skills, and the ability to remain calm under the pressure of a Network and Business Support role.

You must live within a commutable distance of our new Operations Centre located in the Michelin Scotland Innovation Parc in Dundee.