Course Operations Manager London, England
Job description
Founded in 1894, City, University of London is a global university committed to academic excellence with a focus on business and the professions and an enviable central London location.
City attracts around 20,000 students (over 40% postgraduate level) from more than 150 countries and staff from over 75 countries.
In the last decade, City has almost tripled the proportion of its total academic staff producing world-leading or internationally excellent research. During this period, City has made significant investments in its academic staff, its estate and its infrastructure and continues to work towards realizing its vision of being a leading global university.
Background
The purpose of this senior administrative post is to support the student journey from enquiry and application through induction, assessment and award. The Course Operations Manager will provide high quality professional support service to key stakeholders including students and the academic team. Sat within the Postgraduate/Post-Registration Team, they will oversee Senior Course Officers, Course Officers, and Student Course Administrators.
Responsibilities
The Course Operations Manager will ensure the efficient and effective management of student-related matters across the School and liaise with central university services to ensure the effective implementation and development of underpinning operational systems and processes. They will work in collaboration with Student and Academic Services to review and develop procedures and systems associated with the capture, processing, management and reporting of student related data. For further responsibilities please see the attached Job Description.
Person Specification
The successful candidate will be educated to degree level or equivalent and will have experience working in a busy, client focused office environment. It is essential that they have excellent IT skills in MS Office packages and SITS. They will have prior experience line managing and working in a university administrative environment. For a full breakdown of requirements please see the Person Specification in the attached Job Description.
Additional Information
City offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.
The role is available from 1st September 2023 for 12 months.
Closing date for applications: 11 May 2023
Interviews will be held on the 2nd June 2023.
To apply and for more information about the post please use the links below.
Where hybrid working can be accommodated, specific arrangements will be agreed with the successful candidate before their start date. Regardless of where colleagues are working, City, University of London’s premises will be their primary and contractual place of work.
City, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.
We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background. City operates a guaranteed interview scheme for disabled applicants.
The University of business, practice and the professions
