Back

Counter Manager London, England

Sisley Paris

Full Time London, England 32258 - 40000 GBP ANNUAL Today

Job description

JOB DESCRIPTION - COUNTER MANAGER

Store: John Lewis & Partners, Oxford Street

Hours per week: 37.5 hours

Days per week: 5 days

MISSION

As a Counter Manager for Sisley, you are a brand ambassador. Through your engaging style, you will actively drive and increase your business, encouraging all Beauty Consultants to achieve their sales targets. By leading and coaching your Team, you will ensure that all clients receive a personalised luxury service. Through your passion for the brand, you will demonstrate an attitude that benefits Sisley at all times. You will develop and build your client base through recruiting new domestic and international clientele. As well as bringing incremental business, you will ensure to increase retention through clientelling thus building brand loyalty.

SISLEY PARIS

A pioneer in phyto-cosmetology, Sisley-Paris draws from the power of plants to offer effective products that meet the needs of all skin and hair types. Sisley sells skincare, makeup and fragrance and launched its own haircare brand, Hair Rituel by Sisley.

MAIN RESPONSIBILITIES

SALES

To lead and coach your team to ensure all Team Members, along with yourself are aware of and achieve or exceed sales targets, as set by your Line Manager
Managing NSV budgets and ordering within time limits
To proactively sell Sisley products and provide a luxury standard of service to customers
To proactively link sell across product categories, to increase average pound sale (A£S) and average unit sale (AUS)
Preparing and organising activity on counter monthly with Area Manager approval
Booking Beauty Room events
All admin to be completed accurately off or on counter and in a timely manner
To leverage on your emotional intelligence by means of consistently exercising your storytelling skills through educating your clients to Sisley’s heritage and values
To be able to identify and depict each client’s intent behind their visit and maximise all sales opportunities through your brand knowledge and sales technique

KPI: To achieve sales targets, achieve AUS and A£S targets

MANAGEMENT

To proactively manage all Team Members, identifying coaching and development opportunities and support with training and guidance
To manage stock levels, working in partnership with the Area Manager to ensure that there are sufficient levels
To proactively grow your business through events, appointments and return bookings
To ensure all operational and administrative tasks are complete and to the best of your ability

KPI: Managing individual Beauty Consultants performance proactively through Area Manager support

SERVICE

To be knowledgeable on all Sisley products and be able to propose personalised products to clients and confidently and appropriately overcome any objections
Demonstrate products on clients by means of skincare consultations, make-overs, Sisley protocols and confidently explain the benefits of each product
Recruiting new customers to the brand through traffic stopping
To identify, understand and reformulate the client needs
To develop personal relationships with clients and to gain loyalty
Ensure all customers are captured on Sisley database through SMILE or registration card. Following GDPR guidelines.
To educate clients on Sisley products and the brand

KPI: To achieve CRM and services targets as set by company

GENERAL

To monitor stock levels, report any issues to the Line Manager and ensure that there are sufficient levels
To participate in merchandise management and ensure that it is in line with corporate guidelines
Managing NSV budgets and ordering within time limits
To conduct all assigned operational and administrative tasks including rotas and sickness reporting
To be a Sisley brand ambassador and representative at all times
To adhere to all Company procedures and policies, as outlined in the employee handbook
To build relationships with store management and adhere to all store policies and procedures
To carry out any additional duties as directed by the management team

POSITION WITHIN THE TEAM

Reports to: Area Manager

CONTACTS AND RELATIONSHIPS

Internal:

Area Manager
Sales Director

External:

Sisley clients
Department store colleagues
Department store managers
Department store HR Departments

PERSON SPECIFICATION

In order to be successful in this role, you will be:

A Manager with proven sales background in Premium Beauty
Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.
Driven and results orientated; seeking out ways to continually grow the business through events and counter activity.
Self-confident; you will be able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale. You will be able to demonstrate skincare and make-up application knowledge, and through excellent communication skills, be able to identify key items that would suit the customers’ needs.
Immaculately groomed and presented; you will embody the elegance that customers have come to identify with Sisley.

Job Type: Full-time

Schedule: