correctional officer Newcastle under Lyme, England
Job description
Full time Indefinite
Agile working (blend of home and office based)
The Opportunity
Keele University is seeking a Student Complaints, Appeals and Conduct Officer to join the Student Appeals, Complaints and Conduct team in Academic Registry.
Academic Registry is responsible for the effective management of a number of key student-related administration processes. These include:
- Student Conduct (comprising academic appeals, academic misconduct, student complaints and student discipline)
- Quality Assurance
- Student Records & Examinations
- Student Engagement & Attendance Monitoring
- Timetabling
- Educational Partnerships
- Keele Doctoral Academy
- Keele Institute for Innovation in Teaching Excellence (KIITE)
The successful candidate will work across all four student casework areas managed by the team, but with a particular focus on appeals, complaints, and discipline. They will work closely with other members of the team during busy periods to process academic appeals and communicate outcomes to students. They will also be responsible for carrying out initial reviews of formal student complaints and communicating outcomes. They will also carry out periodic reviews of risk assessments, in cases where students have been placed under temporary restrictions whilst a disciplinary investigation is ongoing.
The ideal candidate will have experience of working in a team where work is allocated flexibly and where priorities can change at short notice. They will be able to manage a complex case load and apply regulatory, legal or policy requirements to cases, as well as demonstrating excellent communication and organisational skills. They will be able to deal confidently and with diplomacy with students and staff across the University. At times, they may be required to work on cases involving distressing circumstances and events.
The Benefits
The University recognises that its success depends upon the contribution and dedication of its talented staff. In return, we have a competitive benefits package available, including:
- Flexible work arrangements, including opportunities to work part of the week from home
- Competitive rate of pay with annual increments within the grade (Keele Spine)
- Generous annual leave entitlement with opportunities to purchase additional leave
- Excellent staff pension scheme
- Access to continued personal, professional and career development
- On site ‘outstanding’ nursery
- Discounted health & fitness facilities on site
- Cycle to work scheme (subject to eligibility)
Please note that the starting salary will typically be at the bottom of the pay scale shown above.
The University is committed to operating flexible working practices wherever possible.
The University
Keele University is renowned for its exciting approach to higher education, innovative research, beautiful campus, strong community spirit and excellent student experience. With a turnover in excess of £170 million, over 12,500 students and a total staff of approximately 2000, the University provides high quality teaching across a wide range of academic and vocational subjects and promotes world-class research. Further information can be found at https://www.keele.ac.uk/about/
Keele University values equality and diversity across our workforce and to ensuring our staff community is reflective of the diversity of our student population. In support of these commitments the University welcomes applications from individuals of Black, Asian and ethnic minority backgrounds for all roles.
How to Apply
For full post details and to find out more about working at Keele please visit: www.keele.ac.uk/vacancies
Keele University employees wishing to apply should login to Employee Self Service and click on the 'View current vacancies' link.
For informal enquiries may be addressed to Lynn Knight, [email protected]. Applications to this address will not be accepted.
Closing Date 30 July 2023
Interviews will be held on: 14 August 2023
Job Types: Full-time, Permanent
Salary: From £30,487.00 per year
Work Location: In person
Application deadline: 26/07/2023
Reference ID: KU000003531
