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The role of the Corporate Account Manager (Mortgage Intermediaries) is to deliver HSBC’s Intermediaries mortgage growth ambitions through the development and leveraging of quality, meaningful relationship with selected partners at national, regional, local and consultant level.

This is a fantastic opportunity to join an industry award winning team and continue to build on HSBC's Mortgage Intermediaries proposition & success

The main attraction for all the team is the opportunity to contribute to the continued success of the channel as the brand, proposition and market reach continues to grow.

Your responsibilities will include:

• Maintain a detailed knowledge of HSBC mortgage products, policy and processes supported through strong internal relationships especially with the Corporate operational areas: underwriting Services, Complex Underwriting and Mortgage Services.
• Manage a portfolio of Corporate and Key Accounts operating at all levels and within all departments from Director through to support functions.
• Ensure Corporate Account governance is completed within guidelines and work closely with internal stakeholders to manage Corporate outcomes
• Maintain a detailed knowledge of your partners’ business, including business strategy, structure, business written, customer base profile, distribution strategy, and competitor relationships
• Work closely with the BDM team to maximise opportunities identified at Corporate Account level
• Monitor progress against business objectives, re-evaluating Corporate Account Plans, agreeing and implementing remedial activity as required.
• Identify and deliver opportunities to broaden the relationship/ product portfolio, maximise potential, and add value to all parties.
• Manage the appraisal of appropriate stakeholders in respect of any relationship issues/opportunities that are identified through emerging developments with your allocated Corporate Account portfolio.
• Identify new Corporate Accounts and manage the process from identification, through due diligence to boarding

The ideal candidate for this role will have:

• Relevant product knowledge including in depth knowledge of the Mortgage Intermediary market
• Past working experience in a relevant role, i.e. Proven relationship management skills
• Proven experience of leading the delivery of an excellent customer service at BDM Level
• A track record of delivering significant change which improves business effectiveness in sustainable ways
• Set and achieved challenging short, medium and long term goals which exceeded the standards in their field
• Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences
• Built effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same
• Experience of creating and deploying comprehensive business/operating plans which consistently deliver desired results
• A track record of making strategic business decisions, considering relevant risks, long term implications, commercial realities and stakeholders'' needs
• Experience of successful budget management and use of numerical data to assesses and report on performance and/or identify business issues and opportunities
• Handled basic lending effectively with a broad understanding of lending processes, products and their associated risks
• A comprehensive understanding of the regulatory frameworks and compliance requirements associated with financial services and experience of working within these
• Experience of building and managing complex relationships with significant customers

HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk:
Email: [email protected]
Telephone: +44 2078328500.

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.