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The Details...

• Completing operational processes to deliver the best possible service for our clients accurately and on time.
• Working seamlessly with the Core Operations teams in The Netherlands, US and Singapore ensuring good communication, clear handovers and best practices are shared across the global teams.
• Learn and maintain a strong knowledge of internal systems and processes, as well as an understanding of the payments and FX marketIdentify & escalate issues with the Customer Success, Relationship Management team and/or Compliance teams to ensure a high level of service at all times.
• Investigate and resolve any client queries or banking issues, identifying the root cause and proposing solutions to improve our serviceTroubleshoot operational issues and supporting the Core Operations Team Leader and Core Operations Manager with incident management to minimise client impact.
• Investigate any payment issues and liaise with our banking providers to reach a resolutionHave a continuous understanding of AML, KYC and sanctions – applying this knowledge and awareness to all daily activities.

Skills, Knowledge & Expertise...

• Skills Required…
• Be capable and comfortable in a customer facing role
• Have a meticulous and thorough approach with attention to detail
• Excellent team working skills
• Ability to manage your own workload
• Be able to deliver against time pressured deadlines
• Perform well under pressure, with outstanding organisation and ability to prioritise
• Excellent communication skills both written and verbal
• Ability to build and maintain working relationships in a fast paced remote environment

• 
  What Success Looks Like…
• Ensure all tasks are completed by the end of the day to a high standard
• Managing multiple process deadlines throughout the day with strong time management skills
• A Self starter with a track record in taking initiative and problem solving
• Good communication skills and comfortable engaging with teams in different locations
• Attention to detail and ability to stay focused under time pressures
• Ability to work both independently and as a team, managing your own workload while working remotely
• This position would suit either an experienced individual or a recent graduate who is interested in working within the fintech payments industry.

• 
  As an experienced applicant: You must be able to demonstrate experience of Payment Operations in international payments (processing, support, troubleshooting) and/or FX trading. It would be beneficial if you have experience with high volume daily processing, completing daily reconciliations and understanding how FCA and DNB regulations impact our business.

• 
  As a recent graduate: You must be able to demonstrate some insight into how a cross border payment would operate, have investigated and have some insight into regulatory requirements regarding cross border payments e.g. Anti Money Laundering (AML) and demonstrate an interest in the FinTech industry showing a keen willingness to learn.