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Job description

Want an opportunity to really make a difference?

Is your current role not quite making you jump out of bed in the morning?

Are you super efficient and like a fast-paced environment?

Do you want every day to be varied and interesting?

Do you like to organise and improve processes?

This is your chance to join an amazing team at a highly respected local charity that has been providing support to children and families for 25 years in Cambridge.

We are seeking an exceptional Charity Coordinator to join our friendly team.

This post is full time (37.5 hrs/week), though hybrid working is standard and we would consider part-time and flexible working hours.

The Red Hen Project’s Charity Coordinator role sits at the heart of the day-to-day life of the charity. You will ensure that we are responsive, effective and efficient in our work, and so achieve our vision and mission. Working closely with the CEO and Head of Service Delivery, you will play an important role in supporting the day-to-day running of The Red Hen Project and ensuring it continues to thrive and develop. Excellent communication and IT skills and the ability to multitask and assertively prioritise are essential requirements for the success of this role.

Please see the following job description and person specification for further details including the essential qualifications, knowledge, skills and experience required.

For an application pack please email [email protected].

We would encourage you to arrange an informal conversation about the role, email or message Sarah Crick on 07865 314 207 to arrange a time for a chat.

Deadline for applications: 10am Monday 26nd June 2023

Both the Red Hen Project and our partners are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. All appointments are conditional and subject to an enhanced DBS check.

JOB DESCRIPTION

Job title: Charity Coordinator

Hours: Full-time - 37.5 hrs/week, flexible or part-time could be considered

Contract type: Fixed Term - extended subject to funding

Salary: £24-28,000

Annual leave: 33 days – inclusive of UK bank holidays

Accountable to: The CEO

About the Red Hen Project

The Red Hen Project is a local charity working with primary schools in Cambridge, supporting children their families. We were registered as a charity in 1998 and in 2019 we became a Charitable Incorporated Organisation (CIO).

Our visionis a welcoming community where families are supported and empowered to raise independent, happy, healthy children who in turn grow up to fulfil their lives and engage fully with society.

To achieve this vision, we support children aged 3-11, their families and communities in North Cambridge, focusing our attention on those who are experiencing challenges in their lives. We promote and enable positive, confident parenting and cooperative relationships between schools and families.

The Red Hen Project’s Values

· We are non- judgemental and respectful

· We are kind and trustworthy

· We value our local community

· We are committed for the long term

For children and their families this means we:

· are warm and welcoming

· don't judge and are honest

· empower, and help families connect

· stay with families as long as needed

For our local communities and partners this means we:

· work in partnership

· are honest about what we can and can't do

· value and protect the assets in our communities

For our staff and volunteers this means we:

· listen to each other and share ideas

· value teamwork and invest in our team

· are inclusive and strive to be diverse

· collaborate within and outside the Red Hen project

Both the Red Hen Project and our partners are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment.

Job Purpose

The Red Hen Project’s Charity Coordinator role sits at the heart of the day-to-day life of the charity. You will ensure that we are responsive, effective and efficient in our work, and so achieve our vision and mission. Working closely with the CEO and Head of Service Delivery (HSD), you will play an important role in supporting the day-to-day running of The Red Hen Project and ensuring it continues to thrive and develop. Excellent communication and IT skills and the ability to multitask and assertively prioritise are essential requirements for the success of this role.

Main Duties and Responsibilities

SERVICE DELIVERY

· With the delivery team, create an environment that supports children and families to have their voices heard and maintains a holistic response to their needs

· Manage the charities calendar identifying priorities and commitments

· Plan and organise internal and external meetings

· Support HSD with monitoring and reporting on referrals, caseloads activities and outcomes

· With the HSD, ensure the effective systems and processes for safeguarding are adhered to, including managing the safe electronic storage of sensitive information and safer recruitment practices

· Coordinating the production of routine monitoring reports to funders

· With the HSD, ensure the coherent design and smooth running of monitoring and evaluation systems, running reports for the senior team and board as required

· Contribute to the capture of feedback for monitoring and evaluation data - both qualitative and quantitative

GOVERNANCE AND PLANNING

· Manage communication with the board of trustees

· Arrange and facilitate board meetings

· Attend and keep minutes of board meetings

· Coordinate the production of quarterly board papers

· With the CEO and board, coordinate the charity's compliance with the law

· Coordinate production of the annual report and charity commission return

· Coordinate a programme of policy review by the CEO and board

· With the CEO and HSD, coordinate processes and procedures of risk management, such as health and safety practice, maintaining appropriate insurance levels and data protection

· Alongside the whole team, take part in the development of ideas and strategic planning for The Red Hen's Project's future

FINANCE AND FUNDRAISING

· Maintaining contracts with suppliers

· Support the fundraiser with research and intelligence about fundraising opportunities.

· As directed by the CEO and fundraiser, communicate with donors and update client relationship management systems

· With the CEO and fundraiser, support the process of applying for and monitoring philanthropic and statutory grants

· With colleagues and within the scheme of delegation ensure the charity is operating within financial regulations and is using sound management of resources

· With colleagues, ensure that expenditure is appropriately attributed to projects

· Make use of IT systems to coordinate the work of the charity - create work plans, log tasks and monitor progress within Asana and our Microsoft Teams environment

TEAM

· Managing our cloud-based HR system and supporting the senior team by tracking the charity's annual appraisals system, annual leave and other key HR processes

· Recruit, onboard, deploy and support volunteers, ensuring they feel valued and heard

· Supporting the CEO and Head of service delivery by coordinating the process of recruitment, selection and induction of staff and volunteers

· Manage the charity's DBS processes ensuring compliance with the law and requirements of funders

· Proactively contributing to a positive culture, celebrating the diversity and inclusivity of our team

· Taking individual responsibility for escalating any concerns about practice and quality through appropriate line management routes

· Provide cover for colleagues as appropriate, in consultation with your line manager. This may include acting up into more senior roles

PARTNERSHIPS AND COMMUNICATIONS

· Answering and screening calls, emails and messages in order provide a warm and professional first point of contact for the charity

· Triage enquiries to the right person within the team when they can’t be dealt with directly

· Collate and provide accurate and up-to-date information about the charity

· Build and maintaining positive working relationship with referrers and partners

· Support the development of collaborations, liaise with partners and take part in networking

· With the senior team and communications coordinator, draft correspondence and communications

· Support the communications coordinator to monitor social media channels and respond to comments and messages as required

MANAGING YOUR OWN PERFORMANCE AND DEVELOPMENT

· Prioritise and manage own time effectively, balancing the demands on your time with support from your line manager

· With your line manager, take responsibility for your professional development by accessing learning and training opportunities

· Access team and individual supervision where appropriate

· Participate in your own appraisals and participate in the appraisal of team colleagues

OTHER DUTIES & RESPONSIBILITIES

· Due to the type and size of the organisation, you will need to be flexible, creative and self-sufficient, without the need for close management

· The nature of the work may involve the jobholder carrying out occasional work outside of regular working hours, i.e. evenings and weekends

· You will be expected to undertake other duties and responsibilities appropriate to your salary and the overall purpose and principles of the role

· You are expected to have an understanding of, and commitment to, equal opportunities, and the ability to apply this to working within our Equality, Diversity and Inclusion policy in all situations

· You are expected to have an understanding of, and commitment to, safeguarding children and vulnerable adults and ability to apply this to working within our safeguarding policies in all situations

· Travelling around the area we operate in is desirable, and as such, a driving licence and use of a vehicle would be useful

It is standard practice to review job descriptions annually to ensure that they are relevant to the job currently being performed, and to incorporate any changes which have occurred or are proposed. We reserve the right to make reasonable changes to your job description to meet the needs of the role.

RED HEN CHARITY COORDINATOR - PERSON SPECIFICATION

The following criteria are appropriate for this post. To be short-listed for the post you should meet the essential criteria, and it is advantageous if you meet the desirable criteria.

EDUCATION, QUALIFICATIONS AND TRAINING

English and Maths at GCSE grade A-C (or equivalent) Essential

Key Skill Level 3: A levels grade A-E, Level 3 NVQ, Level 3 National Diploma, Advanced Apprenticeship (or equivalent) Desirable

Degree or equivalent Level 4 qualification Desirable

EXPERIENCE

Experience of working in a charity or other community-based organisation Desirable

Experience of administration, office or project coordination Essential

Experience of servicing boards and/or committees Desirable

Experience of using financial monitoring systems Desirable

Experience of working, and making decisions, under pressure Essential

Experience of positively using individual and group supervision and appraisals as a tool for professional development Desirable

KNOWLEDGE, SKILLS AND ATTRIBUTES

A genuine desire to help local children and families Desirable

A ‘people person’ and enthusiastic team worker, but also comfortable working alone Essential

Ability to work independently, to demonstrate initiative and commitment to operate with minimal supervision Essential

Able to be accountable, take responsibility and be willing to learn Essential

Effective time-management skills. Ability to effectively plan and prioritise workload Essential

Energetic, an ability to work at pace, and respond quickly to the needs of the Project - ability to problem-solve, prioritise, multi-task and work well under pressure Essential

Ability to form positive relationships with families, partner schools and agencies, donors, funders, and members of the public Essential

Excellent communication and negotiation skills, with a wide range of people of different ages and backgrounds, using both spoken and written communication Essential

Ability to present information to meet the needs of different audiences Essential

Outstanding organisational and administrative skills with high levels of attention to detail Essential

Knowledge of best practice in coordinating the recruitment, selection and induction of new staff and volunteers Essential

Excellent numeracy and literacy skills Essential

Outstanding IT skills, specifically Office 365, and the ability to pick up new systems quickly Essential

An understanding of Safeguarding and Child Protection Essential

An understanding of confidentiality, data protection and information sharing protocols in practice Essential

An understanding of whistleblowing policies and practices Essential

Committed to anti-oppressive and anti-discriminatory practice Essential

Posession of a full driving licence and use of a vehicle is desirable Desirable

Able to participate in work outside of regular working hours, with notice Desirable

Both the Red Hen Project and our partners are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. All appointments are conditional and subject to an enhanced DBS check.

Job Types: Full-time, Part-time, Fixed term contract
Contract length: 12 months
Part-time hours: 37.5 per week

Salary: £24,000.00-£28,000.00 per year

Benefits:

• Company pension
• Free parking
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Loyalty bonus

Ability to commute/relocate:

• Cambridge: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Tell us what excites you about this role and why you'd like to be considered

Education:

• GCSE or equivalent (required)

Experience:

• admin/coordination: 1 year (required)

Licence/Certification:

• Driving Licence (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Cambridge

Application deadline: 26/06/2023