coordinator London, England
Job description
- Claridge's
- Food & beverage
- In Room Dining
- Fixed term
We are seeking an experienced In Room Dining Coordinator to join our in room dining team. You will be responsible for taking food & beverage orders over the telephone, that will be served in the comfort of the guest's bedroom.
Set in the heart of Mayfair, Claridge’s is an art deco icon and a byword for understated elegance. Since the 1850s, Claridge’s has excelled at the finer things in life: glamorous design, inspiring dining, impeccable service. There are many 5-star hotels in London but nowhere quite like Claridge’s. The hotel is a unique combination of splendour and charm with long-standing connections with royalty that have led to it sometimes being referred to as “annexe to Buckingham Palace”. Claridge’s has a famous all-day dining and Afternoon Tea restaurant the ‘Foyer & Reading Room’, L’Epicerie that offers a culinary theatre of the kitchen, and three bars: Claridge’s Bar, the intimate Fumoir and effortlessly elegant Painter’s Room.
Main Duties & Responsibilities
- Ensure that all guest's food and beverage requests and orders are taken accurately and efficiently, accurately charge to the guest rooms
- Coordinate the in room dining team to ensure items are delivered in timely manner
- Update guest profiles with their preferences in order to exceed expectations
- Maintain the highest possible standards within the in room Dining team
- Support the team during service to ensure a smooth operation
- Ensure that the pantry areas, equipment and utensils are always kept clean and tidy
- Maintain a positive relationship with the in room dining and kitchen team
Entry Requirements
- Experience as a coordinator within a food & beverage setting or as waiter/ waitress in a fast paced environment
- 4 or 5-star experience is essential for this role
- Ability to demonstrate excellent food & beverage knowledge
- Excellent communication skills, fluent spoken English is essential, with clear telephone manner
- Ability to work in a high pressured environment
- Outstanding attention to detail
- Ability to deal with high profile clients in a profession manner
Benefits Package
Here at Maybourne, we strive to reward our employees for the incredible work they do every single day. In return for your hard work and dedication we offer you:
Financial Stability
- Excellent salary package.
- Family Friendly company policies including enhanced Maternity and Paternity Pay.
- Holiday allowance increase after 3 and 5 years of service.
- Travel Season Ticket Loans.
- Pension Scheme*.
Health and Wellbeing Support
- Subsidised monthly Podiatrist and Masseuse treatments.
- Free online GP video consultations.
- Flu vaccination vouchers*.
- Eye test vouchers and contributions towards glasses*.
- 24-hour employee assistance helpline.
- On and off-site Occupational Health Service.
- Death in Service salary contribution.
- Various wellbeing activities focused on mental and physical health.
- A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.
Recognition and Career Development
- Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500*.
- Instant employee recognition and award programme with generous prizes.
- Employee of the month nominations with generous prizes.
- Additional paid day off to celebrate your Birthday.
- Internal transfer and promotion opportunities.
- In-house training and development team with a strong focus on career progression and personal growth.
- Long service awards.
Memorable experiences
- Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne Hotel Group.
- Hotel Guest Experience Stay* including an overnight stay and wining and dining at our infamous restaurants and bars.
- 50% Food and Beverage discount* across the Maybourne Hotel Group.
- Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Staff Party, Annual Staff Children Party, etc.)
- Wedding and Baby gifts.
- Retirement functions.
- Terms and conditions apply to all benefits.
