controller Glasgow, Scotland
Job description
JOB DESCRIPTION
Job Title: Service Controller
Responsible to: Financial Controller
Purpose of Job: To carry out administrative/service control duties in relation to our service and maintenance contracts, dealing with enquiries from customers and engineering staff. To carry out duties necessary to deliver an efficient and effective service which will include updating and controlling job database systems, compiling reports and assist with organising work schedules to a cost-effective manner.
Key Tasks
Service Delivery & Customer Liaison
1. To answer incoming department telephone calls, if possible, to seek resolution for clients and TRS.
2. To record and manage all work orders on client service management programme and liaise with engineering staff and suppliers.
3. Produce parts and liaise with colleagues for special parts requests.
4. Reporting on KPI’s (FGas etc)
5. To advise clients regarding status and progress of outstanding jobs/repairs via client specific databases.
6. To produce and update excel processed documents as per schedule, if and when required
7. To manage your engineer’s vehicle service, repairs and if required hire vehicle.
8. To manage PPM schedule and documentation in accordance with client schedule.
9. To ensure all processed orders are forwarded to TRS specific contact for invoicing in a correct and timely manner.
General:
1. To undertake other duties appropriate to the post as required by Service Coordinator, Service Manager or Director.
2. To promote TRS in a positive and professional manner.
3. To prepare and present online reports as and when required.
4. To assist with administrative work in relation to the above duties, including updates and correspondence.
Essential
Desirable
QUALIFICATIONS
SQA – Standard Grades (English, Maths)
Microsoft Packages
EXPERINENCE/KNOWLEDGE SKILLS
Demonstrated previous experience of undertaking a similar role for a minimum of 5 years in an administration/service environment.
IT Literate
Ability to work as part of a team but also show initiative to carry out works on your own
Excellent Communication Skills
Job Types: Full-time, Permanent
Salary: £21,000.00-£23,000.00 per year
Benefits:
- Casual dress
- Company pension
- On-site parking
- Private medical insurance
Schedule:
- Monday to Friday
Education:
- GCSE or equivalent (preferred)
Experience:
- service controller: 1 year (preferred)
Work Location: In person
