Control Room Operator Bellshill, Scotland
Job description
Competitive salary, 5 weeks annual leave plus bank holidays, contributory pension scheme
Job Introduction:
Looking for a job that gives you the security of working for a big company but the satisfaction of doing something meaningful as a valued member of a small, supportive team?
We have an exciting opportunity for a Control Room Operator to join our team. The role is fixed term and full time from 16.00 to Midnight Monday to Friday, based at Duart House, Bellshill, Scotland ML4 3PR. The role is to deliver high quality, professional monitoring and field service in accordance with the policies and procedures as agreed with the Scottish Government. In return, you will receive a salary of £21,619.42 per annum (£10.94 per hr), 28 days holiday, entry into a contributory pension scheme and free parking.
What you can expect from us….
A worthwhile role within the Criminal Justice system - making a difference to people’s lives on a daily basis
Job satisfaction, in house training, employment security and opportunities for career advancement within a supportive team.
An opportunity to enhance your skills. Whether you see this job as a stepping stone in your career, or you wish to progress a career within G4S, we will provide you with ample opportunity for learning and development mapped against your own personal development plan. Whilst we will give you all the training and support to enable you, we can also help you gain and enhance your skills in customer service, compliance monitoring, training delivery or logistics support.
Applicants must be over 18 years of age and able to obtain Disclosure Scotland vetting prior to taking up employment. This vetting will be at G4S expense.
Allied Universal®, a leading security and facility services company, provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions that allow clients to focus on their core business. Our acquisition of G4S in 2021 expands our footprint and infrastructure on a global and local level. Through our vast network of more than 800,000 employees, we leverage global best practices in communities all over the world. Operating in around more than 80 countries with revenues of $18 billion, we are supported by efficient processes and systems that can only come with scale to help deliver our promise locally: keeping people safe so our communities can thrive. We believe there is no greater purpose than serving and safeguarding customers, communities, and people in today’s world. Allied Universal is There for you™. For more information, please visit www.aus.com.
Role Responsibility:
Key Responsibilities and Accountabilities for the Control Room Operator are:
- Processing of incidents/violations within agreed key performance indicators
- Monitor the activity of our subject base through the use of tagging, tracking and voice verification
- Respond professionally to calls from internal/external customers in line with our agreed key performance indicators
- Reporting incidents/breaches to the appropriate agencies i.e. Police, probation etc.
- Produce reports as required by either internal or external customers
- Escalate reportable incidents to the Monitoring Centre Supervisor and as per agreed procedures
- Support and advise subjects during the duration of their curfew
- Document all contact with our customers both internal and external
- Build and maintain excellent working relationships with both internal and external customers through the application of the principles of pro-social modelling
- Maintain, uphold and demonstrate G4S values and protect the company brand
- Produce and submit compliance reports, with supporting documentation, to the relevant authority in line with contractual requirements
- Assist in Operational tasks where required
- Compliance with Information Security responsibilities
The Ideal Candidate:
The ideal candidate for the Control Room Operator will have the following Key Competencies
- Acting Professionally
- Delivering Objectives
- Supporting & Working with Others
- Delivering Great Customer Service
Skills and Knowledge
Essential
- Excellent interpersonal and communication skills
- Ability to remain calm, positive and confident in a pressurised environment
- Ability to make decisions based on facts and information available
- Excellent time management skills with the ability to prioritise own workload
- Flexible working style
Desirable
Ability to use Word, Excel, PowerPoint & Outlook Email & Calendar
The successful candidate will benefit from a competitive salary, extensive training, excellent benefits and a friendly working environment.
Please note, this role does not qualify for a visa under the current Government guidelines therefore to be considered for this role you must already have the right to work in the UK. Re-location costs will not be granted. You must live in reasonable commuting distance of the site.
