Contractor Network Delivery Manager Manchester, England
Job description
Job Advert
Role: ContractorNetwork Delivery Manager
Location: Manchester
Level: Manager
Line Manager: Head of Operations Support
Status: FT Weekly Hours: 37.5
Salary: £55,000.00 - £60,000.00 per annum
About the role:
Do you know what a solid network of suppliers should look like and how to get it? We are looking for a Network
Delivery Manager, who will take charge of building a portfolio of trusted contractors and field engineers within the
Home Improvement and Renewable Energy sector.
With sole responsibility of the entire network, you will ensure engineers/contractors are properly accredited in line with industry regulations and carry out the necessary due diligence, making sure we are bringing on only the best for our clients. For this, you will exercise your knowledge in compliance and audit as well as keeping a full view of the service being delivered to the client. You will also be responsible for attracting new contractors to our network, aw well as ensuring we have healthy relationships with current providers.
Reporting to the Head of Operations Support, you will be given operational autonomy for Network Delivery and stakeholder management, so you will be constantly strategising how best to utilise your network and deliver to the client within agreed SLA’s. As part of this, you will be in control of capacity planning against our agreed SLA’s and will be expected to make the necessary recommendations to meet the client’s requirements. When deploying engineers onsite, they are representing a 15-year-old brand. You will account for their personal presentation, their level of customer service and ensuring they have the proper tools and equipment to get the job done.
Our clients are important and so are our suppliers. When onboarding and expanding the network, you will take charge of contract management, ensuring that rates are agreed and paid correctly and on time, making sure any discrepancies are handled professionally and swiftly.
The bottom line: Due to the rate QASSS is growing, this role will be pretty fast paced and with it being one of its kind, you’ll need to be a self-starter and confident in your own ability to take charge and manage any curveballs that come your way. With responsibilities spanning from sourcing, recruiting, deployment and delivery as well as the good stuff in between, you will be the glue that holds this all together.
This role has been identified as one we expect to see evolve into director level as we continue to grow our company
What you will be doing:
Aside from the above, and supporting different parts of the company, life at QASSS will look a little something like this:
▪ Lead on building our 3IP® contractor network for both repair and provision work, with the priority being around renewable energy, building repair and general home improvements.
▪ Sourcing, recruiting and onboarding suppliers to a growing network.
▪ Overseeing and managing field engineers and delegating them to clients according to location, skillset and requirements.
▪ Carrying out due diligence on new suppliers and ensuring the correct and appropriate accreditation are in place or are obtained before site visits.
▪ Managing contracts and terms, in line with company policy and compliance.
▪ Ensuring suppliers are paid promptly and correctly.
▪ Inspecting the engineers’ tools, equipment and presentation, and dealing with any concerns immediately.
Remember, they are the face of QASSS’s award-winning services and need to represent us to the client.
▪ Carrying out regular audits on data/records, SLA’s and reports, to ensure we are delivering on our promise.
▪ Analysing and planning capacity and resource against the client’s needs and SLA’s.
▪ Identify opportunities to consolidate resources as part of present and future planning, to achieve long term efficiency.
▪ Introduce new strategies, processes and contingencies as well identifying opportunities for continuous improvement in our current processes.
▪ Strategise with both colleagues and stakeholders ensuring deployment and delivery on big projects are carefully planned and executed.
▪ Be prepared to deal with unexpected circumstances head-on with minimal disruption to the client’s business operation.
▪ Follow up on supplier performance and deal with any impact and risk thoroughly.
▪ Seek and record appraisals from the client to keep tabs on progress and success as well as areas for improvement.
▪ Keeping abreast with any changes to SLA’s or client’s needs so we are always providing the best service and if required, communicate these changes immediately.
▪ Review contracts on expiry and decide on renewals.
▪ Regularly review the preferred suppliers list and your selection process.
▪ Identify and report any breaches by suppliers in the appropriate and correct manner.
▪ Ensure that communication between the supplier and client is open and fluid.
Who we are looking for:
If you can do the above, you are what we want! Here are some further pointers about what you’ll need to bring to the table:
▪ You will have experience and/or knowledge of the home improvement and renewable energy industry.
▪ Transferrable industries include but not limited to legal, finance, utilities and housing.
▪ Extremely data-driven and believe in the importance and value of recording information.
▪ Strong skill in building networks of preferred suppliers.
▪ Strong experience in managing the performance and standards of contractors.
▪ Strong ability to identify and deploy the appropriate skills for the job.
▪ Strong knowledge of industry and regulatory requirements when it comes to UK working practices onsite.
▪ An autonomous operator, who relishes in creating new ways of working as well as continuous improvement.
▪ A strategic thinker and calm problem solver; someone who has the steel to put themselves out there when the pressure is on, and things don’t go to plan.
▪ Strong empathy skills with the confidence to challenge anyone where necessary.
▪ Effective and confident communicator; both verbally and written.
▪ Results driven – again, no pressure but this is a standalone role, so you’ve got to want to succeed at the highest level.
About QASSS:
Incorporated in 2020, QASSS Ltd is a leading provider of resolution services to the United Kingdom and Channel Islands. We specialise in the home improvement and renewable energy sectors and our vision is to be a global support partner to organisations in those sectors. We currently work with financial services, manufacturers, national retailers, membership organisations, franchises and SMEs.
Our role is to support sectors in elevating the reputation of that sector, increasing buyer confidence, by providing phenomenal support services to assist with organisations and consumers when things do go wrong, or to prevent them going wrong in the first place.
Our services include outsourced complaint handling, executive support, dispute resolution, claims management, independent inspections and remedial works programmes.
Why you should apply:
Along with the advertised salary, we provide the following for our colleagues:
▪ Enhanced maternity/paternity leave and
▪ Company pension scheme adoption friendly policies
▪ Life Assurance scheme ▪ Hybrid working environment (depending on
▪ Private healthcare insurance role)
▪ Private Optical, Dental and Medical cashback ▪ Flexible working environment plan ▪ 23 days annual leave plus bank holidays,
▪ Private Mental and Financial Wellbeing plus increased annual leave with service support ▪ Home working allowance (if applicable)
▪ Company sick pay and free eyecare vouchers ▪ Exclusive home improvement discounts
Job Types: Full-time, Permanent
Salary: £50,000.00-£60,017.09 per year
Benefits:
- Additional leave
- Bereavement leave
- Casual dress
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Financial planning services
- Gym membership
- Health & wellbeing programme
- Life insurance
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
- UK visa sponsorship
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Manchester: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Contractor management: 2 years (required)
Willingness to travel:
- 50% (preferred)
Work Location: Hybrid remote in Manchester
Application deadline: 17/06/2023
