Find More Than 10K+
United Kingdom Jobs

Job Overview

• To provide Facilities Management control and support to identified Contract(s) in a professional way to ensure that the contract(s) operate efficiently and effectively to achieve and maintain full contractual compliance.
• Provide support to the Account Manager in the management and delivery of contractual obligations and client expectations for the identified Contract(s).

Main Duties

• Manage and support Facilities Managers in the operational management and delivery of the Contract requirements and services delivery. Ensuring that both budget and specification are brought in on target.
• To submit and present annual contract(s) budgets for approval by the Operations Director.
• Ensure controls are in place to monitor the management and delivery of the services provided by MITIE and their subcontractors.
• To regularly review such controls with the Facilities Managers and ensure appropriate action is taken, e.g. statutory compliance, Health & Safety inspections etc.
• Support the Facilities Managers in identifying all Contract(s) requirements detailed within the contract documentation. Provide guidance to the site teams in delivering the SLA's in a timely manner and in accordance to the Facilities Management Agreement and Project Agreement.
• To ensure appropriate Contract(s) administration and record keeping is maintained and to audit records with the Facilities Managers during regular site visits.
• Ensure effective programming of planned preventative maintenance and lifecycle works in liaison with Account Manager.
• Responsible for the appropriate selection, recruitment, management, training and retention of staff in line with MITIE's HR policy and procedures.
• Development of MITIE people and succession plans for contract(s) within the management of the role.
• Establish and maintain appropriate subcontracts arrangements using MITIE's subcontract documentation and ensure regular performance reviews are undertaken.
• Liaise with the Account Manager on procurement, variations and contract changes within the allocated Contract(s) to maximise value for money.
• Ensuring compliance of all Health & Safety Legislation and issues relating to the Contract(s) and compliance with all internal and external audit processes.
• Ensuring interface with the client(s) on Health & Safety issues (completion of joint plans), policies and procedures.
• To liaise and work closely with the support functions and specialists in co-ordinating and assisting in their input into the Contract(s).
• To support the Business Development Team with reference to visits and operational material to demonstrate MITIE's World Class Service.
• Communicating MITIE policy and procedures to site teams to ensure implementation and adherence to them.
• To play an active role in the MITIE operations team in developing and supporting improvement in line with the company's values and standards.
• Conducting Team Meetings to agreed frequencies and attend all necessary Contractual Meetings required by the Account Manager.
• Ensuring the production of monthly reports, reviewing management accounts & contract expenditure, producing all necessary documentation to ensure contractual compliance including utilities, lifecycle and benchmarking data for contract(s).

What we are looking for

• A good general education with a relevant qualification aligned to Facilities Management, and a demonstrable record of continuous personal development within the industry.
• Proven experience of PFI Facilities Management to include experience of education contracts and excellent all round knowledge in a highly complex environment, with demonstrable success in a similar service environment and capable of delivering contractual compliance in line with contract requirements.
• Proven experience of establishing stakeholder relationships and achieving sustained operational success.
• A detailed operational understanding of utilities and lifecycle management.
• Ability to quickly build credible relationships with a management team and clients, and challenge when necessary.
• Sound relationship, management and interpersonal skills.
• Communication, influencing and negotiating skills.
• The ability to work on own initiative and to drive improvement and change as necessary.
• Performance driven with proven commercial/financial awareness.
• Problem solving and decision making.
• Coaching and people management.
• PC literate with Excel and Word skills.

The post holder must have a clean driving licence as travel between various sites and meetings off site will be a necessary part of the role.