Job description

Salary: £48,500 (Midlands) £51,300 (London)

Location: Waterfront House, Beeston or The Johnson Building, London

MTVH's Contract Manager - Domestic Heating Water & Safety you see you be responsible for managing a defined group of contracts delivering servicing and maintenance of domestic heating. In addition, you will be responsible for setting the strategy for the servicing of domestic heating.

It is expected that you proactively keep MTVH up to date on best practice for gas safety, relating to equipment and servicing streams.

You will be responsible for monitoring contract budgets and ensuring services are managed effectively, providing value for money and delivering the agreed services. You will work closely with appointed consultants who will provide support relating to statutory and regulatory compliance and technical expertise.

Key Responsibilities

• Manage and challenge the contractors? performance to ensure high quality services are delivered and that the contract continuously improves experience of customers in relation to reactive domestic heating equipment repair, servicing programmes and reporting.
• Report on contractor performance and against corporate compliance KPIs
• Responsibility for contractual budget monitoring, seeking to achieve value for money throughout the life of each contract under management.
• Ensure contracts are fully compliant with all relevant statutory, regulatory and corporate requirements.
• Ensure that all responsive repairs to domestic heating equipment are carried out promptly to a high standard.
• Work closely with the planned investment team to establish programme of capital replacement works if required
• Ensure staff performance is formally reviewed in accordance with MTVH policy and that regular one to ones are held with your staff.
• Ensure payments are made according to the terms of the contract and following MTVH financial regulations.
• Review quality assurance inspection reports to ensure that works have been undertaken to the required standard and in accordance with the contract specification.
• Have oversight and co-ordinate with technical professionals to make commercial decisions about out of scope works, based upon contractor / consultant reports.
• Operationally lead on the IT systems related to domestic heating at MTVH including reporting.
• Chair and co-ordinate contract management meetings and manage all aspects of the Contract Administration function.
• Deal with all enquiries and complaints in accordance with the timescales and procedures for such issues. Identify any changes and other improvements to reduce the likelihood of a repeat.
• Consider and propose improvements to systems, procedures and the service generally so as to help in the continuous improvement of the service taking on board feedback from customers.
• Assist with the procurement and commercial evaluation of contracts. Provide feedback on the contract specification, making recommendations on where the standard specification can be improved.
• Develop and deliver MTVH?s strategy in relation to domestic heating equipment servicing.
• Create and maintain an asset register for all MTVH sites with domestic heating equipment.
• Produce plans clearly detailing processes and ownership of domestic heating equipment servicing and maintenance from development through to day-to-day management
• Review terms and conditions of leases and tenancy agreements, to ensure terms and conditions are uniformed to reflect management repair liability and charging processes (MBOA).
• Manage domestic heating equipment servicing and maintenance contracts and relationships. Act as single point of contact for the service providers. Engage new providers to ensure continue value for money for the organisation and our customers.
• Engage with Development on domestic heating equipment requirements for new developments

What you'll need to succeed

• Familiarity and knowledge of the regulatory framework governing compliance; repairs; sustainability or planned workstreams that you will be responsible for
• Knowledge and experience of contract administration e.g. JCT / NEC / TPC and running multiple projects at once.
• Excellent negotiating skills and experience of developing and managing sound client relationships.
• Excellent IT skills including Microsoft Office, particularly Word, Outlook and Excel.
• Technical competence or training in the workstream/s you will be managing including knowledge of relevant compliance legislation
• Educated to relevant degree level or above

What’s in it for you?

Our benefits include:-

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional ‘Beliefs day’ once a year to have an extra a day off
• Enhanced pension with matched contributions of up to 9%
• Life assurance cover 3 x your salary
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Tenancy deposit – interest free loan to help with rental deposits
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring programme and apprenticeships
• We are committed to the wellbeing of our colleagues and support this as an organisation

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

Job Types: Full-time, Permanent

Salary: £51,300.00 per year

Benefits:

• Additional leave
• Casual dress
• Company pension
• Cycle to work scheme
• Employee discount
• Employee mentoring programme
• Free or subsidised travel
• Free parking
• Life insurance
• On-site parking
• Paid volunteer time
• Private dental insurance
• Private medical insurance
• Referral programme
• Sick pay
• Store discount
• Wellness programme
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in London

Reference ID: MTVH151465