Institute Community & Content Coordinator

Reports to Senior Digital Product Manager

The Institute Community and Content Coordinator serves as the community manager for the Word on Fire Institute, a dynamic online community focused on forming Catholic evangelists. The Institute Community and Content Coordinator serves as a liaison between Institute Fellows and Institute members, helping the Fellows to manage their communities by providing training and technical support and serving as a point of contact for all Institute members with questions about the communities. The Institute Community and Content Coordinator supports the Institute by managing its content through page building, formatting, scheduling, search engine optimization (SEO), and user experience (UX).

Location: Elk Grove Village, IL

Employment Type: Full-time

Responsibilities

• Serve as a single contact person for all Emmaus group leaders and all Institute members with questions about Institute communities

• Ensure that Academic and Pastoral Fellows are providing regular content packages to Emmaus group leaders

• Provide technical support to Fellows, assisting them to set up groups, communities, webinars, and other online learning events

• Edit and manage all course content and resources, ensuring the deliverables are posted and courses are published in accordance with release schedules

• Coordinate the course and community launch schedules, working with Academic and Pastoral Fellows to track their engagement with communities; prepare reports for Institute executive leadership on community and fellow engagement

• Manage the Institute communities’ membership rosters (both public and private communities)

• Greet new Institute members and point them to all the resources the Institute has to offer, including the public and private (Emmaus) communities

• Post all Institute content and videos to the communities

• Ensure the Institute’s YouTube content is available through the Institute's landing page

• Keep the Institute landing page up-to-date with fresh content

• Collaborate with the marketing team to manage the family of WOFI sales pages, ensuring there is fresh content on a regular basis

• Manage the SEO of all Institute resources, maximizing organic search discoverability

• Research the User Experience (UX) of the Institute and provide recommendations to the design and engineering teams for improvement

Requirements

• Bachelor’s Degree in communications, journalism, marketing, or a related field, or equivalent experience

• Excellent verbal and written communication skills

• Exceptional proofreading skills

• Must be a self-starter, able to work independently with a proactive working style

• Outgoing and willing to take charge and connect with Institute community members

• Commitment to the mission of Word on Fire

Desired Qualifications

• 1-2 years of experience working in journalism, content marketing, online community management, or related fields

• Familiarity with Content Management Systems (CMS) such as WordPress

• Experience managing online communities

• Familiarity with the work of Bishop Robert Barron and Word on Fire

Mission

Word on Fire Catholic Ministries is a nonprofit global media apostolate that supports the work of Bishop Robert Barron and reaches millions of people to draw them into—or back to—the Catholic faith.

Word on Fire is founded upon and intent on prioritizing its Catholic religious mission and principles above all else. Word on Fire's religious mission may therefore require that it make employment decisions based on an individual's religion and adherence to the principles of the Catholic Church.

Employee Benefits

Full-time employees receive numerous benefits including competitive compensation, insurance benefits (medical, dental, vision, life & more), generous paid time off and paid holidays, a 403(b) retirement plan with a discretionary company match, and scheduled remote working days.