Content Strategist London, England
Job description
We are recruiting a VP Content Designer with content strategy experience to join our team.
We are looking for thoughtful and thorough candidates to deliver insightful user journeys and content, whilst focusing on process and strategy so we have efficient approaches that can scale across our content department. We want someone who lives best practice, and is able to train and support other members of the team to do the same. We want someone who loves content design, who can sell the benefits of it to a range of stakeholders including our designers, researchers, and product owners.
This is a hands-on UX writer role, with a focus on strategy to create standards and processes to better serve content solutions. You will collaborate with a multi-disciplinary team that includes researchers, product designers, product managers, engineers, and business partners who share your passion for delivering unique and innovative financial digital products and services of all kinds, including trading and advice platforms. In addition, this role works directly with international teams located in the US, UK, Singapore, and Hong Kong.
About you:
You're passionate about user experience
You're a storyteller who knows how to create clear, concise and engaging content
You understand design thinking and UX best practices
You're a problem solver with a knack for simplifying the complex
You're excited by new challenges and energized by working in a collaborative, team-based environment
You like to train and mentor
Responsibilities:
Understand and align on project objectives, goals and requirements
Write, shape and deliver digital content (UI, product education, navigation, etc.)
Take user insights and data to inform and optimize content
Work closely with designers in the development of content across wireframes and iterative prototypes
Address feedback to improve the performance of our content and user experience.
Adhere to content governance and approvals process for assigned programs
Provide recommendations to improve processes, tools, and approaches to content
Qualifications:
Experience in writing and shaping content for multi-disciplinary projects
A portfolio of UX-focused writing samples and style guidelines
Thorough knowledge of English language, grammar, spelling, punctuation and usage
Proactive, solution-oriented mindset with strong attention to detail
Experience working with brand and copy standards, including style, voice and tone
Management experience a plus
About the team:
J.P. Morgan is transforming the future of private banking by incorporating strong Research and Design disciplines along with emerging technologies into the products and services we create. Our team, which sits within J.P. Morgan's Digital Wealth Management team, serves J.P Morgan Private Bank clients as well as their Advisors. We deliver impactful experiences for over 30,000 Ultra High Net Worth Clients internationally and 45 million clients in the U.S, working alongside a global product and engineering team of over 3,000 people.
The hiring manager for this job opening would welcome a conversation about flexible working.
This could range from ad hoc flexibility in a full time position, to a more formal Flexible Work Arrangement.
We value diversity:
We value the unique skills of every person on our team. We're an organisation that thrives on diversity and encourages each employee's growth and development. We welcome all applications regardless of personal and professional backgrounds, we value great people with passion for what they do.
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
