Content Specialist Business and Commercial London, England
Lloyds Banking Group
Full Time
London, England
48816 - 54240 GBP ANNUAL Today
Job description
End Date
Friday 13 October 2023
Salary Range
£48,816 - £54,240Agile Working Options
Job Description Summary
Lloyds Banking Group is committed to be the best digital bank for consumers and businesses in the UK. We're the UK’s leading digital bank, with over 11 million active online customers across our four main brands, as well as the UK’s biggest mobile bank. Our vision is to be the pioneer in digital relationship banking and recognised as a leader in the way digital technologies are used to safely and simply service our customers across channels.An exciting opportunity has arisen to join the Digital Channels Team as a Content Specialist becoming a member of our diverse team. There'll be plenty of opportunity to make a difference to the lives of our customers though digital content on our Lloyds Bank and Bank of Scotland business websites. You’ll be part of a broader team that is shaping the future of the Business and Commercial banking’s website, step-changing the customer experience leading on development of new navigation, new components and major content upgrades supporting product, servicing, coverage and marketing to deliver their business objectives. In addition, the team is also fundamental in supporting our customers and the bank’s strategic agenda around key thematics such as sustainability, cost of living and productivity. Data and insight is at the heart of our thinking, both to inform our recommendations and measure and optimise performance.
Location flexible with hubs in Bristol, London and Cardiff. We embrace agile working.
Job Description
Content Specialist (AEM)
Lloyds Banking Group
Salary & Benefits: £48,816 - £54,240 (depending on experience)
Lloyds Banking Group
Salary & Benefits: £48,816 - £54,240 (depending on experience)
Location: London (We're flexible on location and can also consider candidates based out of Bristol/ Cardiff) For many of our office based colleagues, we work in hybrid ways which involves spending at least two days per week or 40% of their time at one of our office sites.
Would you like to make a difference to the lives of our customers though digital content on our Lloyds Bank and Bank of Scotland business websites?
You’ll be part of a broader team that is shaping the future of the Business and Commercial banking’s website, step-changing the customer experience, leading on development of new navigation, new components and major content upgrades supporting product, servicing, coverage and marketing to deliver their business objectives.
What You’ll do…
- Becoming a credible consultant for customers across the business, truly understanding the capabilities of AEM and the components, proactively understanding the design systems across the site to provide recommendations focused on the customer, that we can build and that are consistent with the experience cross site.
- Reviewing content requests for relevancy, accuracy and quality, collaborating with customers until quality standards are met and proactively involving your LM, our Content Strategist and Visual Designer for more complex briefs
- Ensuring execution of content change to websites are timely, accurate & accessibility friendly
- Responsibility for applying due diligence to authorise changes to the live websites
- Contributing to the overall performance and design standards of the public website, suggesting new ideas to make existing components better, or new components to uplift customer experience and website performance
- Completing simpler changes and proactively raising briefs to deliver small changes and identified errors/fixes
- Potentially use Adobe analytics to glean insights from existing customer behaviour to inform your thinking and recommendations and take findings from activity
About us
We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.
About your experience…
- You’ll have a deep understanding of content management systems, significant understanding of User Experience and User Centred Design principles. Significant experience of web development either for projects or BAU site maintenance and a real passion for everything digital. You'll also be adept at balancing multiple priorities in a dynamic and delivery environment, a strong teammate but also able to use own initiative.
The skills and background you'll need..
- A solid grasp of CMS Systems, ideally AEM
- A proactive approach, a desire to make a difference, a commitment to better and real sense of accountability
- Attention to fine detail ensuring accuracy of change
- Partner management establishing relationships with colleagues to ensure the best outcome for our customers
- Good written communication skills, comfortable with data helpful
- Planning and organisation skills to ensure delivery according to business requirements
- Experience in UX and UX principles
- Page build to support search engine optimisation and accessibility
- A real passion for empathising and translating customer needs, ensuring they have the customer in mind in all decisions
- Desirable skills : web analytics, visual design
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual bonus award, subject to Group performance
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 28 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Ready to start growing with purpose? Apply today.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
