content specialist Manchester, England
Job description
Technical Content Specialist
Manchester – City Tower
Competitive Salary plus Discretionary Company Bonus Scheme
Monday – Friday (37.5 hours per week) - hybrid working
Our perks
Hybrid working – you'll be able to split your time between working in the office and at home.
Mental health care – 6 free counselling sessions via our EAP (Employee Assistance Programme).
Paid sick leave – enhanced paid sick leave of up to 20 full days in a rolling 12-month period.
Enhanced family leave – we provide enhanced family leave for primary and secondary caregivers.
Healthcare plan – free healthcare via Vitality for you and your family. You'll receive money back on health appointments e.g., dental, optical and more.
Pension – Oodle will contribute 5% of your salary into your pension pot to help you save for the future.
Free breakfast, drinks, and fruit in the office – you can help yourself to cereals, toast, fizzy drinks and lots of fruit.
Employee discounts – discounts you can access anywhere, anytime for all major shops.
1 day volunteer day per year – an opportunity to give back to the community each year.
Oodle – who are we?
Our mission is to be the UK's simplest way to find and finance a great value used car. We want to put car buyers back in control and make the car buying experience as simple, straightforward, and joyful as possible as car buyers deserve oodles of car buying confidence!
We are a team of 450 people located in Manchester, Oxford, and London. Over the past 6 years, we've supported 10,000's of customers on their car buying journey and know 2023 is shaping up to be another exciting year!
The Role
Technical Content Specialist at Oodle Car Finance.
If you are passionate, driven and committed to providing a first-class customer experience then we'd love to hear from you!
Our Oversight Team at Oodle is looking to hire a Technical Content Specialist who will develop and manage documentation to support our Operations Team. This specialist will be responsible for partnering with internal SME's to translate complex content, policies and processes to support the training of our Operations Team.
What you'll be getting up to:
The role will cover the following but is not limited to:
- Write, publish and maintain high quality content including process guides, reference materials, talking points and training content
- Partner with the Learning & Development Team to ensure content aligns with what is being taught in training programmes
- Plan and deliver training content handover session to Trainers
- Communicate with key stakeholders to ensure content aligns with regulatory requirements
- Collaborate with Operational SME's to gain an understanding of processes within their areas and transform into content which can be trained to Operational colleagues
- Keep up to date with new and emerging updates from the FCA
- Periodically review training delivery and QA scores to evaluate effectiveness of the training content
- Support with embedding a coaching culture within Operations
- Support with delivery of training where required
You'll be a great fit if you have:
- Experience of working in an FCA regulated environment
- Experience of building end to end engaging training content
- Ability to partner and collaborate with business stakeholders
- A proactive approach and adaptable to change
- Knowledge of key and relevant FCA regulations with a focus to create great customer outcomes
- Ability to use Word, Excel, Power point and the internet
- Excellent accuracy and attention to detail
- Ability to prioritise, be organised and efficient
Hiring Process
Initial screening (30 mins)
Capability and values interview with a presentation (1 hour)
Our Values
Our values are our personal brand and lay the foundation of what we care about the most. They provide us with guidance, so we can work towards the same goals. They are our DNA and are kept at the forefront of our Oodler's mind when making business decisions.
- Embrace being human – empathy and diversity make us stronger
- Strive for awesome – it's awesome when we do better every day
- Everyone's a builder – we're in this together and we win as a team
- Bravely honest – we're honest with ourselves and everyone else
- Think customer – they're at the heart of everything we do
To find out more about our culture and what happens at Oodle check out our LinkedIn and Instagram.
