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Job description

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul, and Tokyo.

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

Our Content Moderators support our efforts to address objectionable or disturbing content. To eliminate any doubt, this role involves reading, viewing, listening and examining user-generated content to ensure they comply with community guidelines. Content includes images, video, text related to every day life, but they can also include (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.
Our Content Moderators review [x videos per unit of time] in continuous succession during each shift.

What will I be doing?
1) Ensuring legal compliance and safety of content uploaded to the short video platforms
2) Development, improvement and maintenance of standards for the security of the online communities
3) Improving the content management strategy for the short video platforms
4) Coordinating with supervising departments for timely management of content that violates our regulations
Qualifications
What I should bring with me?
1) You will have some experience working in a high transactional role in a KPI-driven environment.
2) You will have a background in either customer research/service, sales, or hospitality
3) You will have a track record that demonstrates your ability to perform multiple tasks while having a keen eye for detail
4) The ability to work differing work rotations/shifts as required
5) Full proficiency in Icelandic (responsible for Icelandic markets) and professional fluency in English (written and verbal)
5) Your ability to work in a high-tempo environment, adapt, and respond to the day-to-day challenges of the role
6) Your resilience and commitment to self-care to manage the emotional demands of the role
7) Working onsite, the office is close to Paddington station in London

Preferred Qualifications
1) Familiarity with social media internet laws and policy regulations
2) Content Moderation / Content Reviewing experience
3) Bachelor's degree is preferred, however not essential

Trust & Safety recognizes that keeping our platform safe for TikTok communities is no ordinary job that can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks, and implications in this unique line of work from the start, so our candidates are well-informed before joining.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.