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Business Unit: Digital Banking
Salary Range: £38,400 - £57,600 per annum
Location: Remote
Contract Type: 12 Month Fixed Term Contract

We’ve made huge progress on our transformation into a digital bank – from launching new digital propositions for customers to giving our colleagues more flexibility and Virgin oomph. Together, we’re creating something unique in UK banking. And we’re accelerating our digital drive to position ourselves as the number one digital bank, so it’s a massively exciting time to be joining us.

Here’s what it means for YOU:

• 38.5 days annual leave for all colleagues (including bank holidays and pro rata if part-time)
• Up to five extra paid well-being days per year
• A 35-hour working week
• 20 weeks paid, gender neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
• Market leading Pension & Private Medical Insurance
• Flexible benefits including Cycle to Work, Wellness & Health Assessments and Critical Illness
• Ability to work anywhere in the UK (where the role allows)

And you get these Red-Hot Rewards from day one!

At Virgin Money we are looking for a Content Designer to join our Digital Design function. As an expert in your field, you will have direct accountability for implementing our digital content standards, developing our brand tone of voice and shaping our digital content strategy.

Working closely with digital designers, and the Content Publishing Team, you will work across multiple cross-bank projects and ensuring our digital content strategy is visible, understood and applied.

We’ll ask you to:

• Collaborate on complex cross-bank content design projects with multiple stakeholders.
• Deliver to our digital content standards, tone of voice and be a champion for content strategy best practices.
• Take responsibility for content quality throughout the product development process ensuring content is always on tone and on brand.
• Work closely with senior stakeholders to resolve problems and develop future projects.
• Promote the content design discipline by engaging with the cross-bank community.

There are a few essentials you need to bring:

• Be proficient at designing for digital services, with a proven track record of success.
• Be a good team player and able to collaborate both internally within a design team and externally with senior stakeholders.
• Be able to influence and challenge internal functions to ensure that the user experience and customer needs are always at the core of what we deliver.
• Exceptionally well-organised, and able to establish working practices for a team of people.
• Have demonstrable experience in this area of design.

We’d love you to have:

• Experience of creating and iterating content across multiple digital channels including, but not limited to: user interface copy, microcopy, user education, direct or transactional sales or product servicing content.
• Experience collaborating with Product Management, Design, User Research, Engineering, Commercial and Marketing teams.
• Experience of implementing a brand tone of voice.
• A background in copywriting, UX writing or writing for the web.
• Knowledge of style guides, pattern libraries and content modelling.
• Knowledge of content management systems.
• Experience with Agile development process.

We really need you to have the skills and experience listed in the There are a few essentials you need to bring section above, but the rest is just our wish list, so please don’t let that put you off applying, we’d love to hear from you!

Feeling insatiably curious about this role? Apply as soon as you can. If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We're all about helping you Live A Life More Virgin, so happy to talk flexible working with you.

Inclusion at Virgin Money

Inclusion is at the heart of everything we do here at Virgin Money. It’s good for you, it’s good for us and it’s amazing for our customers. We know that great minds don’t think alike, so we rely on your diverse thoughts, feelings, beliefs and backgrounds to be the best we can possibly be. Got any questions about this or need some support with your application? We’d love to hear from you so get in touch with our careers team at [email protected].

Now the legal bit…
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it) but we’ll need to you to confirm you have the Right to Work in the UK.

If you’re successful securing a role with us, there are some checks you need to complete before starting. This includes a credit and criminal record check, as well 3 years' worth of satisfactory references. If the role is part of the Senior Manager and Certification Regime, it requires enhanced pre-employment checks - we’ll ask for 6 years' of regulatory references and once in role, you’ll be subject to periodic employment checks.