Content Designer London, England
Lloyds Banking Group
Full Time
London, England
53293 - 60200 GBP ANNUAL Today
Job description
End Date
Tuesday 04 April 2023Agile Working Options
Job Description Summary
Injects empathy & creativity into the work of a multidisciplinary team of designers, product owners & engineers, ensuring customer focus through everything they do. Develops deep empathy for people, understanding their needs, aspirations and challenges . Shares knowledge & improve design methods as an active member of the Design community
Job Description
Lloyds Banking Group is the UK’s leading bank with over 30m customers and its biggest digital bank, with over 18 million active online customers. We’ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years. We serve millions of customers every day, from individuals and families to large businesses and corporations. This means we’re well - placed to help Britain prosper by shaping the way we spend, save and borrow.
We’re looking for someone to help bring our digital experiences to life. You’ll be the expert on the copy, tone and personality of apps and websites our customers rely on every single day.
What you’ll be doing
Within this team, you’ll combine research and insights with clear people-focussed language to refine and develop conversations with customers to help them do what they need to do.
You’ll be comfortable giving and receiving feedback to key stakeholders across the business, and will work closely with product teams to create success metrics.
It’ll be your role to:
- Create engaging, readable, accessible content that gives our customers great digital experiences.
- Develop genuine empathy for people, understanding their needs, aspirations and challenges.
- Take ownership as the content expert in an agile environment.
- Think strategically about how our conversations can evolve, and spot opportunities for where they link into other experiences.
- Share expertise to help shape the overall design approach.
- Provide consistency in the way we have conversations with customers across topics and touchpoints.
- Promote and demonstrate how effective writing helps customers.
Skills and experience that we’re looking for
- Experience as a UX writer, conversation designer, or content designer.
- Familiarity working in a complex landscape – ideally financial services.
- A collaborative mindset ready to be a part of a busy multi-disciplinary team.
- Flexibility in writing on-brand content in multiple tones of voice.
- Confidence in writing concise, clear and consistent copy for different channels.
- The ability to influence and manage multiple stakeholders across product, risk, legal and branding teams.
- Experience using and collaborating in Design platforms, such as Figma.
Why come to work with us?
We're dedicated to giving you opportunities and support to develop you both professionally and personally to optimise your potential! As a new colleague to the team, you’ll join us on our journey to build a 21st century bank that reflects modern Britain and craft an inclusive culture where all colleagues feel encouraged and valued. We're also passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families. And, being disability positive, reasonable adjustments can be accommodated in our Recruitment process, just let us know.
You'll also receive;
- A competitive salary.
- A discretionary bonus.
- Private medical insurance.
- Pension contributions up to a maximum of 15% of your salary.
- Share plans.
- 30 days paid holiday each year, plus Bank Holidays.
If you're excited by this role but your skills and experience don’t quite fit the job description, please apply anyway as we'd love to hear from you.
Together we’ll make it possible!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
