Contact Officer (Call Handler) North Ferriby, England
Job description
Role: Contact Officer
Department: Force Control Room
Scale: SC3/4
Salary: £22,622 – £25,353 (plus 20% shift and weekend working allowances which increases salary to approximately £30,000 - £33,500) pro rata if part time
Location: Melton 2
Hours: We are recruiting for both full time (37 hours) and part time (18.5 hours)
Contract: Permanent
Our recruitment window is now open for Contact Officers to join Humberside Police. We are recruiting for intakes which will take place throughout 2023.
The Contact Officer role is one of the most important positions within Humberside Police. You will be at the heart of our Force Control Room, acting as the first point of contact for all of our 999 emergency and 101 non-emergency calls, making it hugely challenging but very rewarding at the same time.
The role is ideal for someone who has a calm head under pressure, has a real eye for detail and for someone who is accurate when it comes to capturing and processing information. We often have to make split second decisions based solely on what we have been told by someone on the other end of the phone who may be injured, distressed or involved in an ongoing crime where time is very much of the essence.
To be considered, you must have experience of communicating effectively with people at all levels, often in distressing, delicate or confrontational situations. You must also have experience of working in a customer-orientated environment. Ideally, you will have experience of working in a secure/confidential environment.
Shift Pattern:
For both full and part time, initial training will consist of working office hours Monday to Friday.
Full time employees will then be placed on shift and be expected to work a shift pattern, which covers 24 hours a day / 7 days a week / 365 days a year. The shift pattern covers 24 hour ‘4 on / 4 off’ shift pattern with 20% shift allowance plus weekend working allowances.
Part time employees will cover a ‘Tea Time’ shift, which will be one of the two attached patterns in the Part Time Shift document. This is a great opportunity for someone who is looking for part time hours during the evenings. These hours will also include shift allowance plus weekend working allowances.
There is great potential for growth within this role and it offers real variety as our Contact Officers are trained to perform numerous roles within the Force Control Room.
The role of Contact Officer carries a two-year tenure, during this time you will not be eligible to apply for any vacancies advertised within Humberside Police.
Interview Process:
- Shortlisting – your application will be assessed on the essential criteria of the role requirement (attached). Please make use of the word limit on the application form questions, to aid your application in demonstrating your skills and experience.
- Assessment & Interview – if you are successful at shortlisting, you will be invited to an assessment where you will carry out numerous exercises in order to assess your competency. You will then be invited to an interview on the same day to be asked questions relating to the role.
Pre-Employment Process:
Once an intake date has been planned for you, you will progress through our pre-employment checks. Please note – this can take up to 10 weeks.
The checks consist of:
- Vetting
- References
- Sickness Criteria Check
- Medical Assessment & Hearing Test
- Tattoos – ensuring they are suitable and meet the requirements of our policy.
Progression:
There is also potential opportunity to progress in this role to the role of Demand Resolution Officer (Dispatcher).
Further Information
- Internal applicants must have completed their probation period in current role before being eligible to apply for this role.
- Applicants must meet the minimum requirement checkable history criteria of at least 3 years in order to apply for a role within Humberside in any capacity.
Recruitment Workshop:
We are hosting a recruitment workshop on Wednesday 7th June 2023 at 7pm via MS Teams. This workshop will cover a day in the life of a Contact Officer, what the role involves, what is required to be successful in the role and the recruitment process.
To book your place, please click the following link: https://www.eventbrite.co.uk/e/force-control-room-contact-officer-workshop-tickets-633301320297?utm-campaign=social&utm-content=attendeeshare&utm-medium=discovery&utm-term=listing&utm-source=cp&aff=escb
Why Join Humberside Police?
Humberside Police have policies in place to support a good work-life balance and employee well-being.
Further benefits are;
- Generous annual leave allowance
- Training and development opportunities
- Access to a range of occupational health facilities
- Employee assistance service (accessible 24/7)
- Flexible working where applicable
- Generous pension scheme
- Blue Light Discount
- Gym Membership
- Cycle to Work Scheme
- Free on-site car parking
Further Information:
- Applicants must meet the minimum requirement checkable history criteria of at least 5 years to apply for a role within Humberside in any capacity.
- Successful candidates will undergo a vetting procedure pre-requisite of employment.
Closing Date: Sunday 18th June 2023 at 23:55
It is not likely that closing dates will be extended, other than in exceptional circumstances and would need to be with the permission of the Recruitment Manager and Line Manager of the role.
Attachments:
- Role Requirement
- Guidance for completing your application
- Recruitment Brochure
- A day in the life of a Contact Officer
- Shift pattern examples
Humberside Police welcome applications from underrepresented communities. For further information on positive action within Humberside Police, please visit the positive action page.
Job Types: Full-time, Part-time, Permanent
Salary: £22,677.00-£25,353.00 per year
Benefits:
- Canteen
- Company pension
- On-site gym
- On-site parking
- Sick pay
Schedule:
- Day shift
- Night shift
- Weekend availability
Work Location: In person
