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Here at Jet2holidays we are all about delivering a VIP service to all of our customers. Our valued Contact Centre Travel Advisor colleagues work as One Team to Create Memories our customers and deliver our industry recognised customer service, whatever the situation.

As a Travel Advisor you will

• Take inbound calls from our customers, providing expert guidance to find the right holiday for our customers
• Answer questions our customers might have about their travel requirements
• Act as a subject matter expert for our procedures, policies and guidance.
• Add real value to customer conversations whilst achieving individual targets and KPI’s (including adherence and quality standards).

Our Travel Advisor team are fully home-based and can operate from anywhere in the UK. IT equipment and virtual training and support will be provided to you.This role is available on a full time (40 hours per week) permanent contract basis and our next available start date is the 30th October 2023.

You will join us for 7 weeks virtual training from your start date. Training hours are Monday - Friday 08:30-17:30. No leave can be taken during your training period.Your working pattern will be on a 4 week rotational shift pattern as outlined below -

Week 1 – Monday, Tuesday, Wednesday, Thursday, Friday 11:30-20:30. Days off Saturday & Sunday
Week 2 – Monday, Tuesday, Wednesday, Thursday 09:30-18:30. Sunday 10:30-19:30. Days off Friday & Saturday
Week 3 – Monday 11:00-20:00, Tuesday, Wednesday, Friday 10:00-19:00. Saturday 08:30-17:30. Days off Thursday & Saturday
Week 4 – Monday, Tuesday, Wednesday, Thursday, Saturday 08:30-17:30. Days off Friday & Sunday

If you are successful, a key requirement of the role is that you must have a suitable working space at home, along with a high-speed broadband connection.

What can we offer you?

We offer our valued colleagues a range of benefits including: -

• Competitive salary, with annual pay review
• Contributory pension scheme
• 34 days holiday entitlement per annum (including Bank Holidays) - this is pro rata for part time hours
• 3 x salary life assurance
• Generous Discretionary Profit Share Scheme
• Colleague discounts on Jet2holidays and Jet2.com holidays and flights
• Access to Mental Health First Aiders
• Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle