Contact Centre Team Manager - Dunstable Dunstable
Job description
Contact Centre Team Manager - Dunstable
Contact Centre Team Manager - Dunstable
Progress your customer service career with Premier Inn at our Contact Centre in Dunstable. Take a leading role in ensuring all complaints are resolved quickly and to the highest standard, managing and leading one of our brilliant call centre teams to continue to provide professional support to our guests.
PAY RATE:
33,500K+ basic (dependent on experience)
CONTRACT TYPE:
Permanent contract
HOURS:
Mon-Fri / 9-5 (remote working unavailable)
WHY YOU'LL LOVE IT HERE:
- Check out all our benefits here: https://www.whitbreadcareers.com/about-us/benefits/
WHAT YOU'LL DO:
- You'll manage, lead and inspire a team of up to 20 call centre agents, continuously encouraging and motivating them to be their best
- You'll use data and insights to inform your decisions and approaches, ensuring that targets and KPI's are hit
- Providing great customer service will be in your DNA and you will thrive from giving our guests a world-class service
- You'll have an innate desire to find new and innovative ways of improving performance and processes, be able to adapt to a fast paced and ever-changing environment and have the ability to work well as part of a team
Customer Contact Centre
From the moment you enter you feel the energy, pace and excitement. These are the people finding the right solutions and delivering the smiles far and wide, from our loyal brand supporters right through to Whitbread newbies. Giving our Premier Inn guests the experience they deserve is what we stand for here. Join an environment that just keeps on giving, with opportunities to take your career in new directions with our backing. Influence the future of our customer service operation as we enter new areas and locations across the globe.
Whitbread is an inclusive employer, strongly believing that everyone is unique and there should be no limits to ambition. We welcome your application whatever your background or situation. We are open to flexible working and, where possible, will try to support this.
