Contact Centre Service Adviser Hammersmith, England
Harrods
Full Time
Hammersmith, England
10.56 - 12.04 GBP Today
Job description
Contact Centre Service Adviser
This role is hybrid, based at the Contact Centre in Harrods Headquarters in Hammersmith and from home.
About the Role
Our Customer Service Advisers deliver the highest levels of service to customers who expect the very best, in a fast-paced, high-energy environment. As an ambassador for Harrods, you will be at the very heart of our business, helping our customers by resolving incidents, protecting our reputation, and gaining genuine expertise in your chosen department.
About You
You will be passionate about customer service, having a friendly and welcoming manner, and show that you are able to confidently resolve issues or queries that customers raise with you. You will be a team player who takes initiative and strives to exceed customers’ expectations. You’ll also need:
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods.
As a Customer Service Advisor in the Contact Centre you will support with customer enquiries about the store and online, maximising sales opportunities and increasing the customers’ loyalty to Harrods.
This role is hybrid, based at the Contact Centre in Harrods Headquarters in Hammersmith and from home.
About the Role
Our Customer Service Advisers deliver the highest levels of service to customers who expect the very best, in a fast-paced, high-energy environment. As an ambassador for Harrods, you will be at the very heart of our business, helping our customers by resolving incidents, protecting our reputation, and gaining genuine expertise in your chosen department.
About You
You will be passionate about customer service, having a friendly and welcoming manner, and show that you are able to confidently resolve issues or queries that customers raise with you. You will be a team player who takes initiative and strives to exceed customers’ expectations. You’ll also need:
- To be self-motivated and organised, with strong listening and communication skills.
- To be a self-starter with the ability to handle multiple and varied tasks.
- To be resilient, and adaptable to your audience and environment believing that anything is possible.
- To be a problem solver, asking questions and listening effectively.
- To be collaborative in your nature, and thrive as part of a team, building relationships with colleagues and customers alike.
- To display knowledge of Microsoft Office, Word, Excel, PowerPoint.
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods.
Additional Information:
Time Type:
Permanent
Department:
Customer Service Contact Centre HMS (Own Bought) (Paul Allen (Inherited)) (inactive)
Harrods
www.harrodscareers.com
London, United Kingdom
Michael Ward
$500 million to $1 billion (USD)
1001 to 5000 Employees
Company - Private
Department, Clothing & Shoe Stores
1834
