Contact Centre Operator- January 2024 Devizes, England
Wiltshire Police
Full Time
Devizes, England
23000 - 30562 GBP ANNUAL Today
Job description
Location
Devizes Headquarters
Salary Range
Other
Shift Allowance
20%
Part/Full Time
Full Time
Type of Contract
Permanent
Number of Positions Available
20
Police Emergency - How can I help you?
We are now recruiting for our January 2024 Intake.
Would you like to be part of a team who change and save lives every day?
Working in our police control room you will be the first point of contact for emergency 999 and non-emergency 101 calls and online crime reports.
We are looking for people who enjoy working in a fast paced, high-pressure environment, in a role which challenges but is extremely rewarding.
On joining the Force, you will begin training on a starting salary of £23,694. After initial training your salary will be inclusive of weekend working and shift allowance (pro rota) and increase to £25,245, plus weekend working and shift allowance (pro rota) on completion of your 12-month probation period. The shift allowance is 20% on top of your salary, equivalent to about £4,510 per annum.
Wiltshire Police are proud of our Crime and Communications Centre (CCC), which puts our communities at the heart of everything we do.
Alongside role and career development opportunities, we offer fantastic employee benefits such as free on-site gym (Devizes), physical and mental wellbeing support, 25 days annual leave (increasing to 30 days after 5 years’ service) and a generous pension scheme. You will be provided with a uniform and on-site free parking.
The role is located at Police Headquarters Devizes with potential opportunities to work at Swindon Gablecross dependent upon operational and organisational need.
About the role
All 101 non-emergency and 999 emergency calls across Wiltshire and Swindon come into our control room – these relate to anything from road accidents, firearms incidents, and assaults to anti-social behaviour and missing people.
After training, as a call handler you will be skilled at dealing with all emergency (999) and non-emergency (101) calls, and identifying risk, threat and vulnerability to help you prioritise the incident correctly.
We have opportunities in Crime Recording and Incident Control, which are both highly skilled roles within the control room. You will be allocated a role during training based on your skills, experience, and preference. There are opportunities to become multi-skilled in both roles.
As a Crime Recorder, you will take crime and incident reports (both online and over the phone) and identify what opportunities there are for further investigation, recording these accurately in line with national standards. You will also take 999 calls, logging and prioritising these where appropriate for Police Officer attendance.
As an Incident Controller, you will take 999 calls and deal with live incidents over the radio, tasking police officers to attend and liaising with them at scene.
Training
The initial six week training course is full time (Monday to Friday either 9am-5pm or 8am-4pm), primarily at Devizes Police HQ, although some sessions may be held at other Force locations, dependent on operational circumstances. Training is classroom based.
Following the initial training, you will benefit from a period of tutorship to continue your development. These weeks will be aligned to core teams working a 24/7 shift pattern. This will attract unsociable shift and weekend working allowances.
The next intake date will be 29th January 2024. We request that you do not book holiday for 18 weeks commencing from this date to allow for training and tutoring. There is also the opportunity to join our later intake, which is yet to be arranged.
About You
You will need to be able to assess and respond to situations quickly, therefore remaining calm and focused under pressure is essential. You must have clear and effective communication (written, verbal and listening) to be able to reassure and advise the public, or liaise with police officers via radio. You will use a wide variety of systems to document incidents quickly and accurately, therefore computer and typing skills are essential.
It is strongly advised that you have access to your own car in order to manage the 24/7 shift pattern.
You will need at least a Level 2 English qualification to undertake this role, and to have resided permanently in the UK for a minimum of three years prior to applying.
Wiltshire Police support (Positive Action) to all under-represented groups and are a disability confident Leader – if you feel that you would benefit from support in your application, please do not hesitate to contact our Positive Action Team on [email protected].
Opportunities to work from our Gablecross site exist after appropriate training and tutorship.
Application Process
Stage 1 – Application
Create a log in, or login to our online recruiting system (Oleeo) to complete your application.
Please upload your CV and covering letter. There are Guidance notes attached but as you will not need to complete any competency based questions on your application form, please disregard note 9 on this occasion.
Eligibility check
Please apply to take the eligibility check via Oleeo
Only applications that read APPLICATION RECEIVED will be progressed through to the next stage of recruitment.
Stage 2 - shortlisting
Your CV and cover letter will be reviewed based on the Job Description and evidencing your suitability for the role, aligned to the competencies and criteria’s listed.
Stage 3 - Assessment and interview
Will take place during the week commencing 18th September 2023 - if successful at stage one you will be invited to an assessment and interview at Devizes HQ. Please allow a maximum of 1.5 hours for this process, which will consist of two computer-based tasks related to the Job Description, followed by an interview. Please see attached STAR guidance which will support you if you are invited to interview.
Stage 4 – Pre Employment Processes
If successful, you must be available to attend all of the stages of the recruitment process, this consists of a medical and uniform appointment.
Stage 5 - Vetting
Before anyone joins Wiltshire Police we need to undertake vetting checks to help identify and assess any identified risks. To help us do this we ask you to complete a detailed vetting form which asks for details of your family members and any criminal associates.
You must let anyone whose details you have provided know that they will be looked into as part of your pre-employment checks. Legislative constraints mean that we’re unable to disclose the results of enquiries on third parties.
Criminal Convictions: If you have convictions or cautions this doesn’t necessarily mean that we won’t be able to appoint you. It depends on the role you’ve applied for and the nature of the offence. Under the Rehabilitation of Offenders Act 1974 all police staff applicants have to declare previous convictions and cautions which would ordinarily be considered ‘spent’.
Stage 6- Confirmation of Offer and Induction
This will include an invitation to our engagement evening in the control room where you will meet other successful applicants from your intake and hear more about your role and training programme.
Career progression
There are routes for career development within the control room, which include senior operator and supervisor roles. These offer additional responsibilities, including line management and achieve competitive salaries.
We are now recruiting for our January 2024 Intake.
Would you like to be part of a team who change and save lives every day?
Working in our police control room you will be the first point of contact for emergency 999 and non-emergency 101 calls and online crime reports.
We are looking for people who enjoy working in a fast paced, high-pressure environment, in a role which challenges but is extremely rewarding.
On joining the Force, you will begin training on a starting salary of £23,694. After initial training your salary will be inclusive of weekend working and shift allowance (pro rota) and increase to £25,245, plus weekend working and shift allowance (pro rota) on completion of your 12-month probation period. The shift allowance is 20% on top of your salary, equivalent to about £4,510 per annum.
Wiltshire Police are proud of our Crime and Communications Centre (CCC), which puts our communities at the heart of everything we do.
Alongside role and career development opportunities, we offer fantastic employee benefits such as free on-site gym (Devizes), physical and mental wellbeing support, 25 days annual leave (increasing to 30 days after 5 years’ service) and a generous pension scheme. You will be provided with a uniform and on-site free parking.
The role is located at Police Headquarters Devizes with potential opportunities to work at Swindon Gablecross dependent upon operational and organisational need.
About the role
All 101 non-emergency and 999 emergency calls across Wiltshire and Swindon come into our control room – these relate to anything from road accidents, firearms incidents, and assaults to anti-social behaviour and missing people.
After training, as a call handler you will be skilled at dealing with all emergency (999) and non-emergency (101) calls, and identifying risk, threat and vulnerability to help you prioritise the incident correctly.
We have opportunities in Crime Recording and Incident Control, which are both highly skilled roles within the control room. You will be allocated a role during training based on your skills, experience, and preference. There are opportunities to become multi-skilled in both roles.
As a Crime Recorder, you will take crime and incident reports (both online and over the phone) and identify what opportunities there are for further investigation, recording these accurately in line with national standards. You will also take 999 calls, logging and prioritising these where appropriate for Police Officer attendance.
As an Incident Controller, you will take 999 calls and deal with live incidents over the radio, tasking police officers to attend and liaising with them at scene.
Training
The initial six week training course is full time (Monday to Friday either 9am-5pm or 8am-4pm), primarily at Devizes Police HQ, although some sessions may be held at other Force locations, dependent on operational circumstances. Training is classroom based.
Following the initial training, you will benefit from a period of tutorship to continue your development. These weeks will be aligned to core teams working a 24/7 shift pattern. This will attract unsociable shift and weekend working allowances.
The next intake date will be 29th January 2024. We request that you do not book holiday for 18 weeks commencing from this date to allow for training and tutoring. There is also the opportunity to join our later intake, which is yet to be arranged.
About You
You will need to be able to assess and respond to situations quickly, therefore remaining calm and focused under pressure is essential. You must have clear and effective communication (written, verbal and listening) to be able to reassure and advise the public, or liaise with police officers via radio. You will use a wide variety of systems to document incidents quickly and accurately, therefore computer and typing skills are essential.
It is strongly advised that you have access to your own car in order to manage the 24/7 shift pattern.
You will need at least a Level 2 English qualification to undertake this role, and to have resided permanently in the UK for a minimum of three years prior to applying.
Wiltshire Police support (Positive Action) to all under-represented groups and are a disability confident Leader – if you feel that you would benefit from support in your application, please do not hesitate to contact our Positive Action Team on [email protected].
Opportunities to work from our Gablecross site exist after appropriate training and tutorship.
Application Process
Stage 1 – Application
Create a log in, or login to our online recruiting system (Oleeo) to complete your application.
Please upload your CV and covering letter. There are Guidance notes attached but as you will not need to complete any competency based questions on your application form, please disregard note 9 on this occasion.
Eligibility check
Please apply to take the eligibility check via Oleeo
Only applications that read APPLICATION RECEIVED will be progressed through to the next stage of recruitment.
Stage 2 - shortlisting
Your CV and cover letter will be reviewed based on the Job Description and evidencing your suitability for the role, aligned to the competencies and criteria’s listed.
Stage 3 - Assessment and interview
Will take place during the week commencing 18th September 2023 - if successful at stage one you will be invited to an assessment and interview at Devizes HQ. Please allow a maximum of 1.5 hours for this process, which will consist of two computer-based tasks related to the Job Description, followed by an interview. Please see attached STAR guidance which will support you if you are invited to interview.
Stage 4 – Pre Employment Processes
If successful, you must be available to attend all of the stages of the recruitment process, this consists of a medical and uniform appointment.
Stage 5 - Vetting
Before anyone joins Wiltshire Police we need to undertake vetting checks to help identify and assess any identified risks. To help us do this we ask you to complete a detailed vetting form which asks for details of your family members and any criminal associates.
You must let anyone whose details you have provided know that they will be looked into as part of your pre-employment checks. Legislative constraints mean that we’re unable to disclose the results of enquiries on third parties.
Criminal Convictions: If you have convictions or cautions this doesn’t necessarily mean that we won’t be able to appoint you. It depends on the role you’ve applied for and the nature of the offence. Under the Rehabilitation of Offenders Act 1974 all police staff applicants have to declare previous convictions and cautions which would ordinarily be considered ‘spent’.
Stage 6- Confirmation of Offer and Induction
This will include an invitation to our engagement evening in the control room where you will meet other successful applicants from your intake and hear more about your role and training programme.
Career progression
There are routes for career development within the control room, which include senior operator and supervisor roles. These offer additional responsibilities, including line management and achieve competitive salaries.
Wiltshire Police
www.wiltshire.police.uk
Swindon, United Kingdom
$5 to $25 million (USD)
201 to 500 Employees
Government
Municipal Agencies
1839
