Contact Centre Operator Remote
GenesisCare
Full Time
Remote
10.56 - 12.04 GBP Today
Job description
At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.
We are looking for a homebased, Contact Centre Operators to join the team.
As a member of the GenesisCare Contact Centre, you’ll be responsible for responding to and managing all incoming enquiries (phone/website) from a variety of stakeholders including potential new patients, existing patients, healthcare professionals and external organisations.
Your primary responsibility will be to respond quickly, sympathetically, and effectively to all incoming enquiries, plus correctly triaging all enquiries and directing them to a number of different services either internal or external to GenesisCare. In addition, you will be required to accurately capture and record the enquiry and ensure a timely follow up is conducted to ensure that the enquirer’s request was satisfied.
What you’ll do:
- Ability to offer brief explanation of services offered within GenesisCare. Full training will be given in this regard.
- Knowledgeable about the organisation structure and able to direct enquirers appropriately within the organisation. Again, full training will be given.
- Ensure that every enquiry is quickly responded to, acknowledged, and actioned appropriately – including bookings, referrals, call backs, outbound calls, emails etc.
- Utilise a CRM or similar system to record enquiries
- Liaise with colleagues within the organisation to ensure a good outcome for enquirers
- Create caller feedback logs to highlight positive outcomes and areas for improvement
What you’ll have:
Experience and skills (essential):
Naturally, you will be professional, warm, engaging, and knowledgeable to provide the best service to our patients and stakeholders. Additionally, you will be highly organised with strong attention to detail, and able to deal with a fast-paced, highly pressurised environment.
You must also be comfortable making outbound calls to follow up on enquiries, being confident in engaging with patients to ensure their enquiry was satisfied, record the outcome and provide them with further assistance, as required.
- Previous call centre or help desk experience
- Comfortable with inbound and outbound call management
- Excellent customer service skills
- Target driven environment
- Ability to be empathetic when dealing with the public who have health worries
- Strong attention to detail
- Articulate and strong written communications
- Self-Starter with ability to work on their own
- Competent with a variety of software packages including Microsoft Office Suite including, Excel and Teams
Qualifications and Knowledge (desirable but not essential):
- Understanding and/or experience in private healthcare
- Understanding and/or experience in private insurer market
What’s in it for you:
Do your life’s best work! This is an amazing opportunity for you to join a global oncology specialist, rated in the Top 1% of healthcare providers!
At GenesisCare we’re leading the way in technology and innovation, we’re changing the way patients experience cancer treatment and care. We do the right thing by our patients, our partners and each other. Like the sound of us? We would love to hear from you!
- Make sure your annual leave suits you with 25 days + bank holidays, and the opportunity to buy/ sell annual leave.
- Look after yourself with free private medical and dental cover, as well as access Employee Assistance Programme & Income Protection
- We’ll look after you and your family with free radiotherapy treatment.
- Plan for your future with a competitive Company Contributory Pension Scheme
- Join our wellbeing community with access to Babylon Health and Headspace Wellbeing
- Save on your parking costs with free car parking at most of our centres.
- Treat yourself with access to a wide range of retail discounts.
- Join a global employer and open opportunities to work in other countries.
Who we are:
We are 6000+ highly trained healthcare professionals and support staff across the United States, Australia, the U.K, Spain and China, designing cancer and heart disease treatments to help patients achieve the best possible life outcomes.
Global care
Across the world, we have more than 580+ centres to help us bring the right care to our patients. Every year our team sees more than 1.4 million patients globally across our Oncology, Cardiology & Sleep Medicine Centres.
People centricity is at the heart of what we do and we pride ourselves on making our people a priority, whether that be a patient or an employee. We aim to build culture of ‘care’ that is patient focused, and performance driven. Our people promise is “do your life’s best work, by always growing, having a profound human impact and making great things happen together.” If you’d like to truly make a difference, join us at GenesisCare!
#LI-OT1
GenesisCare is an Equal Opportunity Employer.
GenesisCare
www.genesiscare.com.au
Sydney, Australia
Dan Collins
Unknown / Non-Applicable
5001 to 10000 Employees
Company - Private
Healthcare Services & Hospitals
2005
