Contact Centre Officer Ewloe, Wales
Job description
Our Contact Centre team are the voice of Flintshire County Council for many of our residents and service users. As such, you are responsible for establishing and maintaining the highest possible standards of customer service.
The ability to deal with difficult situations is essential to ensure that, wherever possible, you help our customers to answer their query or resolve their problem at the first point of contact. You will need to be able to deal with customers who may be dissatisfied when they contact us, and also vulnerable customers who need our help to put them in touch with the right service to support them through difficult times.
The Contact Centre Officer role is challenging and you need to be confident using the telephone and IT, moving between different systems while you are dealing with customers.
We are working towards a fully multi-channel Contact Centre, with officers able to deal with customer queries received via our reception desk, telephone, email, social media and webchat; moving seamlessly between the channels throughout the day.
The Customer Contact team in Flintshire is changing – come and join us as we modernise and expand.
Click the link to view and apply: https://recruitment.flintshire.gov.uk/tlive_webrecruitment/wrd/run/ETREC107GF.open?VACANCY_ID=430095ERfX&WVID=2167552YRa&LANG=USA
Job Type: Full-time
Salary: £21,575.00-£22,786.00 per year
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Work Location: In person
Application deadline: 26/09/2023
Reference ID: 0003431
