Contact Centre Agent - Remote

Contact Centre Agent - Remote Remote

iGO4 Limited
Full Time Remote 20000 - 22000 GBP ANNUAL Today
Job description

Contact Centre Agent

At iGO4 we are passionate about providing insurance to our customers, making buying what is often a confusing product as seamless as possible.

We are seeking hardworking, customer focused and enthusiastic people to join our customer teams, helping our policyholders with their insurance policies across live chat, social channels and on the phone. This role requires the successful applicants to work remotely from their homes. As part of this role you may be required to attend meetings with your team and therefore you must live within a 50 mile radius of Colchester in order to be suitable for this position.

Start date –11th April 2023

What we offer

  • Starting salary £20,000 - £22,000 depending on experience
  • Average 34 hour week across our shift rotation, various shifts

All the great benefits you would expect

  • Discount portal, save whilst you shop
  • Employee Assistance Program
  • X4 life assurance
  • Salary sacrifice scheme for pension
  • Earn more as you progress through our employee development programme
  • Volunteering days

What skills do you need?

Our customer teams work hard to answer a variety of questions from our customers, so you must be confident and happy chatting to customers on the phone, building rapport and providing knowledgeable answers.

Willing to learn all about insurance, our products and use multiple IT systems, we need outgoing dynamic people;

  • IT proficient with good keyboard skills
  • Happy and confident to talk to customers on the phone
  • Ability to stay calm when dealing with difficult situations
  • Be resilient and quick thinking
  • Work without supervision and maintain high standards

A day in the life of a customer service agent

Once you complete our comprehensive training, you will join our Grad Bay and receive on the job support whilst you continue to learn. Taking inbound calls you will support our existing customers with their queries as well as help new customers with their buying journey. This will involve

  • Answering calls that will help achieve our service levels
  • Updating customer records
  • Engaging in team meetings
  • Receiving ongoing coaching to help you improve

Recruitment process

Complete a short questionnaire to make sure the role is suitable, then you will be invited to complete a short test online. After that book onto our assessment centre and come and meet the team, find out about iGO4 and attend an interview telling us why you want to join.

Apply now to be part of a growing, successful team.

Job Types: Full-time, Permanent

Salary: £20,000.00-£22,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Company pension
  • Life insurance
  • Store discount
  • Wellness programme

Schedule:

  • Day shift

Work Location: Remote

Reference ID: CSA1222
Expected start date: 11/04/2023

Contact Centre Agent - Remote
iGO4 Limited

www.igo4careers.co.uk
Peterborough, United Kingdom
Matt Munro
Unknown / Non-Applicable
201 to 500 Employees
Company - Private
Insurance Agencies & Brokerages
Insurance
2007
Related Jobs

All Related Listed jobs

Butchers & Trimmers
Scotbeef Ltd Stirling, Scotland 21061 - 50022 GBP ANNUAL Today

Ensure strict adherence to quality, HSE, animal welfare, food safety, hygiene, ethical, product labelling and handling processes.

school bus driver
United Taxis Thanet United Kingdom 11.25 - 7.5 GBP HOURLY Today

Join Our Team as a PCV/PSV School Minibus Driver!

Are you a skilled and compassionate driver looking for a fulfilling role in the...

Community Transport Minibus Driver
East Sussex County Council 18964 GBP ANNUAL Today

Organisation East Surrey Rural Transport Partnership Location East Sussex Salary 18,964 per annum pro rata Closing date 14/04/2023 Contract type Permanent

F&B Assistant
Macdonald Hotels & Resorts Marlow, England 10 GBP HOURLY Today

Inform customers about the days specials. Up-sell additional products when appropriate. Take accurate food and drinks orders using software.

NARS Account Manager - Fenwick Bracknell (37.5 Hours)
Shiseido Bracknell, England 43583 - 54191 GBP ANNUAL Today

Thinking outside of the box, you'll use your networking skills to connect with external partners to recruit new customers whilst engaging existing customers and