Contact Centre Agent - Enrolment Specialist (Sales) Remote
Job description
Contact Centre - Enrolment Specialist at Higher Ed Partners (HEP) UK
About HEP UK
HEP’s mission is to increase access to top quality and affordable higher education through the online delivery of instruction and help online students succeed.
Equality of opportunity is at the heart of everything we do. By helping people improve their lives, whatever their background and circumstances, we believe that affordable and high-quality higher education builds fairer and more equitable societies, unlocks the potential of individuals, helps harmonise skills gaps with the needs of the workplace, transforms employability rates and delivers a thriving global economy.
About the Role
Enrolment Specialists make a difference daily in students’ lives by supporting them through the application and enrolment process for starting an online University Degree course.
As an Enrolment Specialist, you will work with 'warm lead' prospective students to identify and evaluate appropriate degree courses to meet their needs, support them through our Partner University application and admissions processes, and ultimately through to making their initial payment to enrol at the University.
Key Responsibilities include:
- Manage the student pipeline and lifecycle from initial inquiry, student application and admission through enrolment, using established procedures and appropriate influencing skills in line with KPI and SLA's
- Follow up on assigned lead opportunities effectively and efficiently to maximise likelihood of quality students enrolling on a University course.
- Follow defined enrolment management processes with an impeccable follow through and utilization of available tools and resources.
- Utilise business tools (Salesforce) to effectively track each interaction and progression of all leads.
Key Experience/Skills Required
- 3+ years of customer service experience in a performance-oriented contact centre
- 3+ years of experience working for a higher education institution in an advisory role.
- A passion for supporting customers and students to achieve their goals
- Experience working in or with higher education sector is highly desirable
- Experience of Salesforce is highly desirable
Benefits
- Work fully remote, or from our Brighton office if preferred
- Basic Salary of £26,000 per annum
- Uncapped performance-related commission paid by Intake Cycle (8-10 weeks)
- 24 Days Annual Leave + UK Bank Holidays
- Enhanced Employer Pension Contributions at 6%
Job Types: Full-time, Permanent
Salary: £26,000.00 per year
Benefits:
- Company pension
- Referral programme
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
Experience:
- Call Centre Sales: 3 years (preferred)
- Higher Education Industry Work: 3 years (preferred)
- Regulated Industry: 2 years (preferred)
Work Location: Remote
Reference ID: HEPUK - Contact Centre Enrolment Specialist
