consumer advocate

consumer advocate Belfast, Northern Ireland

Relatives For Justice
Full Time Belfast, Northern Ireland 39493 - 12.04 GBP ANNUAL Today
Job description

Post: Advocacy Casework Manager

Salary: £39,493 (NJC point 33)

Responsible For: The provision of strategic advocacy casework advice services and support to victims and survivors of the conflict

Location: Hybrid working in RFJ Head Office, Glen Road, Belfast and remote – details open to negotiation

The successful candidate will be highly motivated, an excellent communicator, proactive, flexible, highly organised and able to meet deadlines.

The role of the Casework Manager:

  • Managing a team of caseworkers in a busy environment supporting families bereaved and individuals injured during the conflict, to engage with criminal justice agencies, courts and the legal profession;
  • To coordinate the production of bespoke “Family Reports”;
  • Coordination of responses to International Legal/Treaty Frameworks;
  • Working with the Senior Management Team in Relatives for Justice.

Responsibilities

  • Line management of team of advocacy casework staff;
  • Ensuring the quality of work, advice and reports provided by the team;
  • Managing your own caseload;
  • Ensuring all organisational deadlines are met;
  • Able to think creatively and strategically in order to progress cases;
  • Triaging new referrals;
  • Organising team meetings;
  • Supporting with the development of team and organisational policies;
  • Responsibility for evaluating and monitoring advocacy casework;
  • Supporting the team to maintain and develop our network of external partners;
  • Being live to trends in casework and legacy and reporting these to the CEO;
  • Supporting with funding applications;
  • Supporting the CEO to identify cases relevant to our strategic casework objectives;
  • Applying a gender lens to advocacy casework;
  • Engage in public events and media with and on behalf of clients and on behalf of RFJ when directed by CEO.

Criteria:

  • Extensive working knowledge of domestic and international human rights law;
  • Minimum 3-yrs experience of line management of paid staff;
  • Experience of developing and/or practicing in strategic litigation;
  • Proven casework, research, presentation and written skills;
  • An excellent understanding of the impact of the conflict in Ireland on victims and survivors;
  • Excellent knowledge of the victims and survivors sector including current transitional justice initiatives;
  • Awareness and sensitivity regarding gender issues;
  • Awareness and sensitivity regarding complex trauma;
  • The ability to prioritise workload and work to deadlines;
  • Proven ability to work as part of a team and as an individual;
  • Proven ability to plan, record and evaluate through written reports;
  • Experience of partnership and multi-agency working;
  • Excellent inter-personal skills and proven skills of professional empathy;
  • A commitment to the ethos and core values of Relatives for Justice;
  • Excellent verbal and written communication skills;
  • Access to transport to fulfil requirements of the post.

Benefits Package:

  • A lone worker policy is in place for the wellbeing of all staff.
  • A health and wellbeing package is provided to staff.
  • Offline Supervision is provided to the postholder.
  • Compassion Fatigue Training, Trauma Training and Reflective Practice is available to the postholder.
  • The position is funded until end December 2023, with potential extension to 2028.
  • 21 holidays per year in addition to office closures.
  • 37 hours per week.
  • Relatives for Justice does not offer overtime payments but operate a time in lieu policy.
  • Mileage allowances are payable when the use of a motorcar is essential.

To apply for this role, email [email protected] to receive your application pack, or, to hear more about this role, call 02890627171. All conversations will be treated with the upmost confidentiality.

Job Type: Full-time

Salary: £39,493.00 per year

Benefits:

  • Flexitime
  • Health & wellbeing programme
  • Work from home

Schedule:

  • Flexitime
  • Monday to Friday

Ability to commute/relocate:

  • Belfast, County Antrim: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 08/08/2023
Reference ID: VAC-1407-RFJ

consumer advocate
Relatives For Justice

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