Connect Derby Customer Service Assistant Derby, England
Derby City Council
Full Time
Derby, England
21968 GBP ANNUAL Today
Job description
Application closing date
30/06/2023
Working Pattern
Part time
Salary
Grade C, 21,575 - £21,968 a year pro rata
Contractual hours
Blank
Basis
Blank
Job category/type
Customer Services
Attachments
Blank
Job description
Directorate: Corporate Resources
Hours: 21 hours a week, Monday to Thursday 12.45pm to 5pm and Fridays 12.30pm to 4.30pm
Contract Type: Permanent
Location: All Connect Derby Buildings
With experience of working in a busy multifunctional environment in a front-line customer service role.
You will:
- Be the first point of call for all enquiries within your allocated building
- contribute to the effective day to day running and operations of the Connect Derby buildings.
- be responsible for a safe, clean and tidy working environment for all building users
- be responsible for manning the reception desk and providing switchboard call handling and general administrative support
- be qualified to OCR/RSA 2 in word processing and IT or equivalent
- have good all-round effective communication skills.
- Have a flexible approach to work demands whilst not compromising customer care.
- Have the ability to commit to short notice cover if needed
- Be a customer service champion
- Be able to work on your own initiative while being part of the team
- Have the resilience to multitask and manage a variety of demands simultaneously
- Other duties will involve data input, filing, photocopying and management of booking systems for room hire and conferencing
As part of our safer recruitment checks the successful candidate will be subject to an enhanced DBS check.
All employees will normally be appointed to the minimum of the grade for the job. For reasons connected with a particular need of the Council it may be appropriate, subject to approval, to appoint to a higher point in the pay grade.
Please be aware that where there are staff within the organisation who are 'at risk' of redundancy, requirements to redeploy to another suitable role will apply and take priority.
Quick Tip! Remember to align your personal statement to the Essential Criteria in the Person Specification
The closing date for this vacancy is 30th June 2023 at midnight. Any applications received after the closing date will not be accepted.
Interviews to be held on the 6th and 7th July 2023.
Derby City Council
www.derby.gov.uk
Derby, United Kingdom
Fareed Hussain
Unknown / Non-Applicable
5001 to 10000 Employees
Government
National Services & Agencies
2002
