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Our Purpose

Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

At a glance

This exciting permanent role is based at The Odney Club in Cookham, our beautiful John Lewis and Partners hotel, set in 130 acres by the River Thames in Cookham, Berkshire which offers both character and charm.

• Salary range - £21,000 - £26,000

• Full time hours - 37.5 hours per week. Earliest start time 07:30 - Latest finish time 21:00, working 1 weekend in 3 on a rota basis.

About the role

• Working as part of the Conference Centre team to deliver a first-rate customer experience through the focus on selling and the delivery of market-leading customer service to all business delegates.

• Demonstrating a professional customer service to customers whilst maintaining the administrative functions in line with the Conference Centre requirements.

• Working as part of the Conference Centre team to deliver a first-rate customer experience through the focus on selling and the delivery of market-leading customer service to all business delegates.

• Responsible for the administration of Business bookings and meeting rooms, responding to emails, phone calls and in-person meetings to book their conference or meeting room requirements.

• Meeting and greeting at Reception, query resolution.

• Liaising with Catering/porters/AVIT etc.

• Assisting with occasional large-scale events.

• Having a flexible and agile approach to step in and help the catering operation when required, going above and beyond to make the difference for our guests and visitors.

Essential skills

• Experience of MICE categories and coordination from start to finish

• Proven negotiating and contracting experience with external suppliers.

• Venue booking system experience

Desirable skills

• Knowledge of meetings & events venues in the UK/overseas

• Experience in juggling multiple enquiries and projects with resilience under pressure

Benefits of the Partnership and the role

• Hybrid Working and excellent work life balance, including focus on well being and flexible working and our market leading equal parenthood leave Policy

️ - Full time working holiday entitlement of 22 days holiday, plus bank holidays

• Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay). After three years’ service, you’ll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not
• You’ll get Partnership discount in store and online once you complete Earning Membership. That’s 25% off in John Lewis & Partners (12% off electrical products) and 20% in Waitrose & Partners. You’ll also be able to nominate someone you live with to share your discount
• Simple cycle to work support scheme
• We’re really proud of our exclusive hotels based in some of Britain’s most beautiful areas and once you’ve been with us for three months, you’re welcome to explore them

- To learn more about our Benefits, please visit - https://www.jlpjobs.com/about/benefits/

Find out more about the extensive range of exciting benefits that you could enjoy when you join us on our website under About the Partnership; Benefits.

Next Steps

• The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process").

• Once you've submitted an application the next steps of the process, if successful, are likely to include a 1 stage face to face interview in October.

• You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

• Thanks for your patience in the meantime and for showing an interest in joining JLP.

We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore, we recommend that you apply early.

For internal Partners - Please view the job outline here using your internal email address.

For external candidates - Please find a copy of the job outline attached to this advert.

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