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Company Description

Portico is defined by our unique culture – One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Job Description

Portico are on the lookout for an Night Concierge to join our team based at a ultra-high end residential project in the heart of Chelsea.

As a Night Concierge, you will primarily welcome guests and facilitate access of house staff into the resident apartments. You will have complete ownership of the concierge desk from 7pm to 7am by managing and facilitating all concierge requests, receive deliveries, manage security and access controls, as well as some administration duties when required.

The residents’ requests will certainly vary, keeping even the most experienced receptionist on their toes! Shopping, chauffeur service, flower arrangements, private jet charter, laundry services, theatre tickets, planning and booking business trips or holidays. The Night Concierge will be able to handle any task that is thrown at them with aplomb, anticipating, meeting, and exceeding the resident’s needs and requirements.

The Night Concierge will also be a great multitasker, balancing the needs of the residents with handling telephone calls, managing post and parcels, handling residents shopping and baggage and taking responsibility for the health and safety, and security aspects of the building.

Shifts: 48 hours per week, from 19:00 - 07:00, with shift patterns of 4 days on and 3 days off
Salary: £29,170

Qualifications

The successful candidate will have experience in a similar role within a 5-star environment, as well as extensive knowledge of London. A full clean driving license is also required, due to the valet services provided.

Applicants must have a proven track record in delivering outstanding 5-star reception services within either a high-end hotel or residential environment.

Additional Information

What's in it for you?

• Competitive holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour confidential helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.