Concierge United Kingdom
Job description
What you’ll be doing?
As Hotel Porter, you will work as part of a team, consistently delivering Eden Hotel Collection’s standards in the guest experience.
On a daily basis, you will be greeting guests at the front door, whilst also ushering them around the Hotel facilities and to bedrooms. You will be delivering guests luggage to bedrooms in a professional and efficient manner, whilst also leading groups for onsite activities.
You will create an outstanding first impression by being the face of the Hotel and giving great customer service.
What you’ll need?
The successful candidate for this role will be professional, knowledgeable and dedicated to delivering first-class experiences to guests and hotel residents.
You will be highly attentive with strong communication and interpersonal skills and be confident building a relationship with guests and members of the hotel team. You will be friendly and enthusiastic with a drive to enhance quality service and in turn guest satisfaction.
Due to the driving requirements of the role, it is essential you have a full driving licence.
What’s in it for you?
We are proud to offer great places to work with our teams at the heart of all we do – we lead with a values led approach towards based on Heart, Honesty, Spirit and Team, which were written ‘by our people for our people’.
Our bespoke Eden Extra’s benefits platform offers:
- Enhanced annual leave - 31 days annual leave entitlement, rising to 33 days with service;
- Fairly distributed Service Charge/Gratuities paid monthly;
- Discounts and cashback across 800 high street and food retailers, gyms, days out, restaurants/takeaways and utilities.
- Access to our wellbeing centre with Hello Fresh Recipes, fitness video’s and money management tools;
- Cycle to Work Scheme and Electric Vehicle Lease Scheme;
- Health plans for dental, optical, alternative health care + 24 hour GP access;
- Discounted stays, spa treatments, golf and leisure access across EHC properties;
- Support via our Wellbeing Strategy based on Money, Mind, Body & Heart; anything from financial wellbeing to domestic violence and family friendly policies; we genuinely CARE about our people;
- Access to Eden Engage – our employee portal with regular team news;
- Grow with us via apprenticeships and bespoke leadership programmes – RISE & THRIVE;
- You’ll also get free parking, meals on duty, uniform etc….but you already knew that, right?!!
Our culture focuses on collaboration so we regularly involve our teams in helping to shape this via:
- An opinion that counts….regular surveys and forums that ask YOU for YOUR opinion;
- A ‘You said, we did’ approach so that you know we’re taking your feedback seriously;
- A commitment to Sustainability & Wellbeing with employee champions in every hotel & HQ;
