Concierge Crawley, West Sussex, South East England, England
Job description
Here at Crown Plaza London Gatwick Airport, we know our team members are key to our success. That’s why we’re passionate about offering limitless opportunities for career progression, personal growth as well as a supportive and empowering work environment. Not only that, we also offer a host of exceptional team member benefits too.
We’re looking for a friendly and passionate Concierge to join our team.
The Role
Your role will be to truly listen to our guests, to anticipate their needs and achieve 100% guest satisfaction.
Your key duties will include welcoming our guests on arrival, guiding them to the reception area and assisting with their luggage if required
The Person
As well as having previous experience in a similar role, you’ll have an absolute commitment to delivering exceptional service, a charismatic personality and a natural flair for creating memorable experiences with all of our guests. You’ll have a can-do attitude and be able to respond flexibly to different guest requests and situations. Finally, you’ll have a good command of the English language and be very well presented.
What we offer
We will reward all your hard work with a good salary and a range of benefits which include:
- Fantastic room discount within The Crimson hotels and across the worldwide IHG brand of hotels
- Additional annual leave day for your birthday
- Access to Private Healthcare Plan, eg financial assistance towards the cost of healthcare
- Superb training appropriate to the role and development opportunities
- Complimentary refreshments and freshly cooked meals whilst on duty
- Free parking on site
- Employee introduction scheme
- Sales Champions Scheme
- Star of the month recognition
- My Crimson Reward scheme
In line with the requirements of the Asylum Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
The Crowne Plaza London — Gatwick Airport is in a prime location for business or pleasure, a 3.5-mile drive from Gatwick Airport – offering on-site hotel parking – and within walking distance of Crawley town centre.
Comfortable, well-furnished and with a choice to upgrade to our luxurious Club Rooms, all rooms offer WiFi and all of the amenities to ensure a great stay. The impressive dining options include the Cube Restaurant with a varied menu offering dishes from across the globe and Bar92 where you can enjoy a light bite in a contemporary setting. The hotel also offers purpose-built, beautifully designed conference facilities to accommodate up to 280 people with a variety of suites making it the perfect venue for meeting and events of all types and sizes.
