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Job description

We are looking to add a Remote Support Expert (Home Users) - Home Based Role to our growing team who provide local technology experts to home users baffled by technology.

The Role:

• Remotely solve basic computer problems for our home user customers, such as resetting passwords, installing updates etc
• Remotely delivering training, explaining how to complete simple tasks such as sending an email or printing a document.
• Assessing the problem presented by the customer and escalating jobs that can't be carried out remotely to our Digital Champions who can provide onsite support.
• Liaise with area manager to full-fill activities such as; annual computer health checks, printer installations, etc.

The Person :

• Extremely friendly and able to quickly build relationships with our customers, happily chatting to them whilst working.
• Fantastic communication skills, explaining complex issues in really simple basic language that our customers will understand.
• Extremely comfortable with Windows, Andriod and iOS. Ability troubleshooting Macs would be a bonus.
• Must demonstrate our company values and behaviours which includes going the extra mile to ensure that our customers are delighted with the service received.

Working hours are Monday to Friday, 4pm to 7pm. This is a home based role so a suitable home office space is required.

About Us

We are a small technology support and training company based at the Silverlink, Wallsend. We specialise in offering local technology experts to help home users baffled by technology, and pride ourselves on service so good that the customer will refer us to all their friends.

Job Type: Part-time
Part-time hours: 15 per week

Salary: £11.00 per hour

Benefits:

• Work from home

Schedule:

• Monday to Friday

Application question(s):

• Tell us about your experience with tech
• How would this fit around your other commitments?

Work Location: Remote