Compliance Trainee Manchester, England
Arch Europe Insurance Services Ltd
Full Time
Manchester, England
107270 - 112751 GBP ANNUAL Today
Job description
The Position:
Job Responsibilities:
Arch Insurance employs a disciplined underwriting approach and prudent risk selection across all types of business. Our mission is to provide our insureds with superb coverage and claims handling through careful and diligent underwriting of risks and business-friendly solutions. Across our global operations, Arch Insurance employees are ready to meet your needs with professionalism and excellence.
We are recruiting for a Graduate to join our Compliance function to support the Complaints Team in being the central point of contact for Arch Insurance International - Europe with regards to the recording, tracking, handling, and reporting of Complaints received by Arch during the normal course of business.
Job Responsibilities:
- Daily checking, triaging and assigning of complaint emails to relevant person
- Logging new UKR and Coverholder reported complaints on to Respond CMS
- Check for accuracy and submit Lloyd’s notification spreadsheet as and when necessary
- Daily review of the workload on Respond CMS. Chase complaint handlers and Coverholders where the regulatory deadline is near due
- Updating Respond CMS cases as and when required. Uploading all relevant emails and documents per complaint
- Ensure the Respond Change Request document is maintained and up to date
- Prepare complaint files for FOS and Lloyds and send in the agreed regulator format.
- Gather relevant SRC and Stage 1 complaint files from Coverholders/DCAs, check and submit to Lloyds as per their sample checking requirements
- Assist the Complaints Manager with the production of Conduct MI data. Updating and maintaining dashboards
- Support the embedding of an effective root cause analysis mechanism.
- Support the Complaints Manager in providing an accurate and insightful complaint data suite and reporting, working with the Complaints Manager, and colleagues in Compliance to identify poor customer outcomes and drive necessary change either at product or functional level.
- Assist in the support, management and oversight of complaints handled by Coverholders or TPAs with delegated complaints handling
- Assist with regular checking of complaint data. Updating the Change Request document where new products or schemes are noted.
- Assist with the development and testing of Respond complaint management system to produce quality complaint MI
- Assist with complaint data projects
Demonstrate a high level of problem solving and the ability to resolve issues.
Ability to manage own workload, prioritising tasks appropriately and ensuring that SLAs are achieved.
Strong interpersonal skills to deal with challenging issues and the ability to communicate effectively with a wide range of people face to face and over the telephone.
Strong attention to detail and excellent organisational skills
Understanding of the importance of Root cause analysis and accurate Complaint data
Adaptable and flexible
The Company:
Ability to manage own workload, prioritising tasks appropriately and ensuring that SLAs are achieved.
Strong interpersonal skills to deal with challenging issues and the ability to communicate effectively with a wide range of people face to face and over the telephone.
Strong attention to detail and excellent organisational skills
Understanding of the importance of Root cause analysis and accurate Complaint data
Adaptable and flexible
Arch Insurance is a global insurer offering our clients superior coverage and service. We embody the Arch guiding principle of focusing on retaining experienced and talented employees to differentiate us from the rest of the pack. Our group operates from offices in the US, Canada, Bermuda, UK, Australia and South Africa, providing specialty risk solutions to clients worldwide across a wide range of industries. With over ten years of operating history and strong financial ratings, our track record remains solid.
Arch Insurance employs a disciplined underwriting approach and prudent risk selection across all types of business. Our mission is to provide our insureds with superb coverage and claims handling through careful and diligent underwriting of risks and business-friendly solutions. Across our global operations, Arch Insurance employees are ready to meet your needs with professionalism and excellence.
